Christian D.
Yelp
After living in France 30+ years I can say without hesitation the lunch I, my wife, and our guest had at Comte Roger was one of the most disappointing dining experiences I have ever had at a highly rated french restaurant. Where to begin?
At the time we made our reservation over the phone we were NOT informed we would be the only table sharing a lovely outdoor terrace with a party of 50 corporate business guests, leading to us being seated at a table crammed in a corner next to the service bar while the party of 50 occupied the banquets under the vine covered trellis. While the ever growing number of corporate guests arrived, standing directly adjacent to our table and carrying on loudly as if we were not there, the final straw came when one of the guests bumped into our waiter just as he was serving our drinks, resulting in an entire drink being spilled on my shirt and lap. The waiter returned with a roll of paper towels for me to dry myself, as well as a fresh drink, and proceeded as if nothing had happened. A few minutes later someone in the restaurant realized we were outnumbered by the party of 50 and asked if we would prefer to move inside...yes please. In retrospect that is when we should have left. On the way to our new table we passed the manager and I showed her the drink I was now wearing. She shrugged and went off to see to the party. In the mostly empty dinning room our waiter pointed us to a dark table against a wall, while I pointed to a much nicer table with a window view that was clearly meant for other guests arriving later. He relented and seated us at the window table.
It became clear things were not going to improve when the waiter informed me the 1/2 bottle of wine I had selected was not available and made no offer to bring us a full bottle as compensation for the troubles we had already experienced. Our guest ordered a 1/2 bottle of white while I went ahead and ordered a full bottle of red for my wife and me. The waiter brought both wines to our table, uncorked them, and departed. I was left to taste and pour the wines myself. At the end of the meal, after more confusion regarding our coffees, the three of us spent a good ten minutes trying to get someone's attention to request the bill. When the 230 euros bill finally arrived, I noted exactly zero compensation for the seating debacle, spilled drink, and overall poor service. We even had to get up to pay at the desk since the wait staff and manager had abandoned us to clean up after the party on the terrace. Except for our waiter, who for all I know was on his first day at the job, all of the problems could have been avoided simply by informing us at the time we made the reservation that the restaurant terrace had been reserved for a large party and we would simply have booked a table for the following day, but alas.
Sadly, for the kitchen staff none of the fault lies with them. The food was excellent. But the management and waiter who "served" us were another story entirely. Based upon all the glowing reviews which led us try this restaurant, I have no doubt our experience was an exception. But when a restaurant falls short to the degree we experienced the least one would expect is some acknowledgment, compensation, or apology. None of which were forthcoming. In fact, as we passed the manager on our way out she was too preoccupied chatting with a VIP from the party to thank us for coming or even acknowledge our presence. Fortunately, France is full of lovely restaurants run by wonderful people who know how to look after their clientele. From our experience Comte Roger is not one of them. Adieu Comte Roger, you shall not be missed.
One final note. If dear reader, you have made it to the end of this tome and are under the impression we must have done something to deserve the service we received, ie. been difficult, demanding, or rude in some manner at any point during the meal, I can assure you this was not the case. As I noted at the beginning of this review, I have lived in France for over 30 years. My father was french. I speak the language and understand the culture. Restaurant Comte Roger earned this review.