Ajia L.
Yelp
Dough Head has great pizza. Dare I say, some of the best I've had in the city, but unfortunately, I had a terrible service experience.
//EDIT TO ADD: we ordered The Karen
Dough Head has a partnership with Catesian Brewing down the street, where you can order delivery directly to the brewery through a specialized QR code.
We placed our order and it said it would take about 35 mins. No problem. 45 mins passed, so we decided to call to check-in with them. We called and the business apologized that they were busy, but upon checking on our order, assured us that our order went out for delivery and should be there shortly. We continued to wait. Another hour passed and the brewery was closing so we closed our tab, and decided to walk over to Dough Head.
When we got there, we explained who we were and asked about our pie. He remembered that we had called and looked at his shelves where two pizza boxes were sitting. Our order was the bottom of the two and cold... he did not apologize, but rather told us that he "didn't realize this was a Cartesian order because I normally walks them over himself." All of which, still doesn't explain why a delivery pizza was left sitting there in any situation. So, 2.5 hours later, we got our pizza but was so turned off by the whole situation that if we weren't so hungry and it being so late, we would have asked for a new pie or refund.
So, while they have great pizza, or maybe I was just hungry, this was a massive service mistake that really rubbed me the wrong way.
Do better, Dough Head.