Rachel B.
Yelp
The quality of their tea is their saving grace, and the only reason I gave two stars instead of one. My friends and I stopped here to try some of their tea (this place provides a tea-tasting service to let you try before you buy.) Normally, I appreciate services like this, and to be fair, they do give you more than just one sip during the testing. They give you 5-7 little cups (about 2-3 mouthfuls), showing you the different flavors as the tea is steeped and resteeped multiple times. Their teas are good quality, and it shows during the tasting.
But these people totally rip you off due to how payment for the tea tasting service is set up. They charge per tea, per person. So, if you have a group of four people, and Person A wishes to try an Oolong for $10, that person will pay $10. That's fine. But what isn't fine is if Person A would like to share the tea that they paid for with the other three people, those other three now have to pay not for their own set of tea, but for the same amount of tea already provided to Person A. So, if Person B from the group takes so much as a sip from Person A's Oolong, they now owe $10 as well. It's the SAME AMOUNT OF TEA. They do not make extra tea for Person B. They do not get their own set of tea leaves. They are now paying $20 for the exact same amount of tea as before, using the same tea leaves. If all 4 people wanted to try that same Oolong, it would be $40 total, but the shop is still only spending the same amount of resources as they would for 1 person.
And, to top it off, the guy steeping the tea sits with you and he drinks the extra tea. Instead of allowing Person A to share the leftover tea with B, C and D, the guy steeping the tea drinks the extra tea himself. That $10 was for the tea. It should be mine to do with as I please, and I do NOT want to pay for him to drink the leftover tea himself.
I will not be coming back to this place. It's a shame, because their tea really is quite good, but their business model is shit. Oh well. There are other places that sell quality tea.