Fahn S.
Yelp
I dined at Hawk's for a holiday party a few weeks ago. We had a party of 8. Our server, Christopher, started out really strong. He answered questions, provided bread, water, delivered our drinks, and checked on us often. We ordered appetizers for the table and our main entrees at the same time.
Our appetizers started to arrive, and for some reason, they didn't have enough bread for everyone at the table, so I didn't eat any (which I would later regret). He said the supplier shorted them on the order. I found it odd, but didn't think too much on it.
Once we finished the appetizers, our plates were cleared off the table. This is where the great service took a turn. It was as if our table was completely forgotten about. Christopher no longer checked up on us, and our entrees were nowhere to be found. The table of five next to us, that arrived after us, got their food before us. They finished eating, and our food was still not out yet. The two parties of two behind us ate their dinner, left, and two new parties of two were seated. Our food took so long to come out that we ended up doing our white elephant gift exchange. Even after that concluded, our food was still nowhere to be found, and Christopher walked by us numerous times. We waited about 45min-1 hour for our food. By the time it finally arrived, everyone was starving! My chicken dinner was extremely salty and inedible. Everyone else's dinner was fine. By then, there was no point in saying anything because it might take another business day for them to correct it and give me something else. At that point, I just wanted to leave because we had been there for almost 3 hours, and everyone had been at work all day.
When I observed Christopher, he went and did a bunch of other tasks, like serve other tables, wash dishes at the bar, pour drinks, all while ignoring our table. He never gave us any updates, and at the end, we had to ask for the bill, which he took forever to bring over.
I'm not quite sure what happened to this place, but it used to be great. Also, for how small this restaurant is, it is extremely LOUD! Everyone in the group agreed that we would never return.