Nandini Mazumdar
Google
In terms of positives, this was easily one of the best and most unique meals I’ve had in one of the most beautiful settings - each dish in the 5-course tasting was unique, flavourful and delicious. The portions are well-sized and we were satiated by the end. The ambiance is really stunning, the views from the terrace are stunning and the decor inside is minimalist and beautiful.
Unfortunately the service was a big miss -
1. Upon arrival, we asked to be seated outside, to which they said no as all the tables were supposedly booked - only none of them got filled for the rest of the night and no offer was made to change our table, which started our night on a poor note (they said they had last minute cancellations, though it’s a bit odd for that to be the case for every table)
2. It took 2 hours for us to receive our first course (we arrived at 8 PM and received our first course at ~9.40 PM), and we weren’t given any warning or heads up as to the timing. While we understand fine dining is meant to be leisurely, this was a bit much and we should’ve been informed at the start so we knew what to expect (we ended up leaving at midnight)
3. There was a piece of plastic in my dessert that I luckily noticed before taking a bite and they were able to replace - the staff apologised and compensated my drinks for the night, but it was still a miss for a place of this calibre (and undoubtedly a health and safety concern).
The manager of the night, Oscar, was lovely and took as best care of us as he could, even contacting me after the dinner to apologise for our experience (which is why I’ve given them 2 stars for service).
All in all, we loved the food and the ambiance, though there definitely need to be improvements to its service levels to ensure the meal is worth it.