Eve Tan
Google
update as photo. useless apologies.
Complaint Regarding Misleading Pricing and Poor Service at Imperial Treasure Fine Teochew Cuisine @ ION Orchard
Dear Management,
I am writing to express my disappointment and frustration with the experience I had at Imperial Treasure Fine Teochew Cuisine at ION Orchard today.
When I arrived, I noticed the cold crab on display and inquired about its price. The staff member who served us informed me that the price was SGD 140. To ensure clarity, I asked him to confirm the price twice, and he reaffirmed it. Based on this confirmation, I agreed to order the crab.
However, when the bill arrived, I was shocked to see that the crab was charged at SGD 440—a stark difference from what was quoted. When I asked to speak to the staff member who took my order, I was told that he had gone on a break and was unavailable.
This experience has left me deeply dissatisfied. Miscommunication of pricing, especially in a fine dining establishment, is unacceptable. I feel cheated and misled, which has tarnished my perception of your restaurant.
I strongly urge your management to investigate this incident and take appropriate action to ensure transparency and accountability in your pricing and service. Customers should be able to trust that the information provided by staff is accurate and reliable.
I hope to hear from you soon regarding how this issue will be addressed. Thank you for your attention to this matter.