A S.
Yelp
Our family has been going here for many years & I'm normally not fazed because Korean restaurants are pretty notorious for bad service. But our last visit was the last straw. Covid has made it difficult to find help, but if the owners knows they only have 2 waitresses, they shouldn't seat a full restaurant, then act nonchalant when customers are unhappy!!!
We booked reservations for 10 and were all jammed into 2 separate tables, meant to seat 8 people. Since Korean BBQ is grilled at the table and served is family style, we decided not make it a big deal. It took a while for the waitress to come take our order but quickly brought the usual array of side dishes that accompany Korean BBQ. However, we all realized our 2 tables wouldn't have enough room for all of the silverware and side dishes, much less the meat to grill, entrees and rice that would be coming. We asked to spread out but was told the empty table next to us was reserved, so we were stuck. We made do by combining side dishes, overloading the table grill with raw meat and even stacking empty dishes on the ledge behind the tables, between two potted plants, on the floor.
As we waited, we noted there were only 2 waitresses for the ENTIRE restaurant of 30-35 tables which were filling up quickly. Uh oh.
As we ate, we asked to refill two side dishes and "samjjang" which is a key seasoning paste eaten with the various meats. The poor waitress looked frazzled and said she'd be back. We sympathetically watched her running around overwhelmed by all of her other tables.
Suddenly my brother in law let out a loud yell and bolted out of the table. He said he had just been burned! Sure enough, there were grease splatters on his pant. I bent over the table & saw there were no drip pans to catch the grease!!! WTF- dangerous! We had to shuffle seats to make sure our kids weren't in the "splatter zone", though my brother, bro in law and I did get burned a few more times.
It was SO disappointing to find the steak pieces were mostly fat and gristle, the pork belly was cut way too thick (must grill longer = the meat tough to chew). The flank steak had thick streaks of fat throughout which is considered a lower quality/cheaper cut. Our grilled fish entree was still 1/2 raw! Eww!!
Forward another 20 mins and got our additional entrees, (but no refills) but then run out of most of our side dishes. We again asked for refills, and also for water since we hadn't been given any drinks when we were seated. Hell no would we put in our usual order for beer and Korean rice wine!
Another 20 mins later and we're completely out of side dishes and can't continue to cook the meat at our table because the grill pans are coated in burned grease and need to be replaced. This is typical of Korean BBQ's. Because of the heat of the grill pans, and the need for a replacement, it's not something that a diner could/would do.
We flagged down our waitress and asked her nicely to help us replace the grill pans. And for our refills please. And if nothing else, water for the kids PLEASE. She nodded and hurried off towards the kitchen so we thought we'd finally get what we asked for. We waited sadly and tried to eat the meat that had already been cooked but without any side dishes or rice.
The waitress finally came by with one pitcher of lukewarm water and some small metal cups. We divided the cups and carefully rationed it out knowing we wouldn't get anymore. At one point, my sister and I even conspired to go back to the kitchen prep area and bring back our own side dishes. My sister finally did get up and brought back three cans of sodas for our poor, still thirsty kids.
It a blessed relief when we finally managed to grill/burn the rest of our meats on the now blackened and smoking overly grease filled grill pans that never got changed. We had lost our appetite by then, when low and behold, the waitress finally came by with refills for four of our side dishes (though we never got any more "sammjang" despite our many, many requests). It felt like an insult to finally get refilled side dishes AFTER we were done eating.
We got up to leave, it was clear to the waitress that service had been horrible and we were unhappy. I think my sister even commented as she paid the bill, but no one even apologized. I hope they're happy with the $450 + tip (yes, my sister tipped because it wasn't the waitresses fault she was overwhelmed) because that's the last time they'll get business from our family.
Oh- and the table next to us that was "reserved" never had any customers seated there. Sad to think we could've used it and had room to enjoy our subpar food and terrible service.