Honest E.
Yelp
Going to be very honest.
I would not have written this review had the restaurant been at all responsive to a simple issue. But after spending 20 minutes each time and writing on their web contact form, and I sent two or three notes, and they still couldn't respond, I am compelled to give this honest review.
The food itself was good, except I can't overlook a potential issue of theft or incompetence. Here is what happened. Ordered over $60 worth of items or at least that is what the cost came after paying at least $20 in service fees, delivery fees, taxes, and tip.
Ordered two entrées, an appetizer, side, and a drink. Very simply, the drink was missing. Reached out to Uber Eats and informed within their required timeframe. They refused to refund and asked for photos. I can't give a photo of a missing item. And I can't give a photo of the food because it was consumed. Plus I am not reporting any of the food missing so why do they need a picture of the food received? Doesn't even illustrate honesty. Anybody could remove an item before taking a photo. Photos tell absolutely nothing of usefulness in this instance!
I reached out to the restaurant and was told they can't refund directly and to contact Uber eats. Have been given the runaround for many hours. I can do a chargeback against my credit card, but that is a last ditch option. The restaurant knows if they packaged the tea or not. I was told that most likely the manager packaged it. I don't know if they put in a drink last or first or if it was left out or if it is the responsibility of the driver to make sure to get the drink. I don't know if the driver stole the drink out of the bag as if that happened, it is theft.
So I would first need to know from the restaurant if they insist that they put the drink in the bed, then it would be a potential theft from the delivery driver. But I can't get an answer from anyone. And I can't get a simple refund for a tea from the restaurant. To their credit, after chatting for a long time, a staff member said the next time I order they would add the missing tea to the next order but this is insufficient. I just want a refund for missing item!!
And I cannot continue to take out food from a restaurant who does not stand behind their orders, and if it's the third parties issue then they need to communicate that the third-party delivery service is ruining their business alienating customers. In terms of the food itself, the pad Thai with shrimp was very tasty. But I work too hard for my money to be paying for items that are missing.
NOTE: Too convenient for restaurants to blame third-party delivery service when they are the ones that are hooking up with them. Take accountability and stop passing the buck. Uber eats is called the restaurant when there's an issue with a promo or refund. Restaurant says call Uber eats. They both pass the buck!