Ileana F.
Yelp
I usually have a great time with great food when I go to Lavagna, so its unfortunate to have to write this review today. The service at Lavagna was completely and utterly subpar, in fact it was blatantly not good.Our waiter's name was Brandon, which I only learned from our receipt because he never introduced himself, and Brandon did not ask my table what we wanted to drink, repeatedly came to our table last in his rounds, reached in front of our faces and over our food to pour water or grab plates, and he showed no type of positive emotion whatsoever. Additionally, he was blatantly more kind to tables with white customers. This is very disheartening, as Lavagna's service is usually excellent, but our experience with Brandon has taken Lavagna off our list of go to spots.
For our food, we got the mussels in white wine sauce and maple bacon for starters. The mussels were delicious, a must order, but the bacon was not flavorful or what we had expected so we let Brandon know we didn't like it. Brandon then proceeded to repeatedly question us about why we didn't like the bacon and visually inspect how much we had tried before taking it off the bill-we didn't appreciate that.
We also got a tray, with prosciutto (double) and gouda cheese-excellent & fresh. Great combinations of tray extras. For our main meals we ordered the paparedelle lamb, pesto with chicken and shrimp spaghetti. All of the dishes were a solid 6/10, not my best experience with dinner at Lavagna.
Also, there was an extremely loud party in the back seating area. That took away from the experience as well. Ultimately, due to Brandon we will not be coming back, even for the great mussels.
*****NEXT DAY UPDATE******
Upon our complaint about the service, we promptly received a call from the general manager apologizing for the experience. We greatly appreciated the apologetic nature of the general manager. Lavagna clearly values the experiences of their customers, and we will give it another try.