James
Google
I have eaten in all chef Akira Back’s restaurant and virtually all Mayfair restaurants in general.
As an avid foodie and guest in Michelin star restaurants, I can categorically say this is the most shocking experience I’ve had.
1- Firstly the hotel is not in Mayfair. It’s a boutique hotel in Marble Arch falsely advertised as Mayfair and 5 star.
2- On arrival at the restaurant, we found strangers in hoodies drinking alcohol indiscriminately and using laughing gas balloons right in front of the hotel which made us feel unsafe (these were not hotel or restaurant guest)
3- The menu online was different from the menu in the restaurant and pricing online vs pricing in restaurant was also different.While seated, the waiter offered us water and brought the menu which had very limited options. When we realised that the menu was different which meant the options we came for were no longer on the menu, we explained to the manager and he apologised for the mix up in menu change and price inconsistency. We then decided to go to a different restaurant but to my greatest surprise, the manager brought the bill for the water. That really shocked me as I have never seen a 5 star hotel or a Michelin star restaurant act that way, I suspect its lack of experience. A customer has had a bad experience and the next thing you do is to bill them for water.
4- The ambience was very dead and doesn’t give any sense of a 5 star hotel
In summary, if you are looking for a 5 star hotel dinning experience with a Michelin star chef, this is not the restaurant for you. This is a 3-4 star hotel at best. I’ll recommend you go to Dosa, Akiraback in Mandarin Mayfair to taste the magic of chef Akiraback. I believe the chef will most likely close down this branch. It’s feels like a restaurant in a premier inn hotel. Don’t waste your time and money here.
