KAYEL Boutique
Google
The young lady ( thin build) you have representing your brand needs to be reassigned away from customer service. I was looking forward to trying your cuisine on 11/8/24 @ approx 1pm, but her rude and unprofessional demeanor made my first visit very disappointing. Not only was she disrespectful to me, but I also witnessed her being unkind to another customer. She yelled at a gentleman who accidentally ordered the wrong item, and despite his calm response, she continued to be confrontational. Her negative attitude and condescending behavior are completely at odds with the welcoming atmosphere of your food hall. I left feeling disgusted and unlikely to return.
Unfortunately, I didn't get to sample your cuisine because I felt uneasy about her behavior and the constant movement behind the curtain. This made me uncomfortable eating what I had purchased, so I ended up throwing it away.
She never verbally informed me that my order was ready; instead, she just stared at me, which I suppose was her way of communicating. When I wished her a nice day, she continued to glare at me in silence. I asked if there was a problem, but she only frowned and kept staring.
I hope you can address this issue and ensure that your employees are reminded of the importance of customer service. I’m pretty sure you lost a few good patrons on this day.
Disgusted and appalled.