Toya lew
Google
On January 12th, 2025, I visited Colony Square after attending an art exhibition at the High. I recalled enjoying a Margherita Pizza from this location on a previous visit with friends, so I decided to grab a slice. However, the employee informed me that they had run out of basil, an essential ingredient. I left to find another eatery, but due to long wait times and my friends already having their food, I returned. Upon my return, the employee was kneading dough, and I noticed a cheese pie in the oven. I asked for a cheese slice, but the employee continued working on the dough with his back turned. Eventually, he took the cheese pie out, put another pie in the oven, and attempted to serve me with the same gloves he had used to touch various things. I immediately asked him to change gloves, which he seemed to take as an unreasonable request. He became combative, finally stating that he wouldn't serve me. I expressed my surprise, pointing out that I was simply asking for him to grab my slice with clean gloves. The employee claimed that he couldn't change gloves because he had to fulfill other orders, as if I wasn't a paying customer. I offered to wait for him to change gloves. Since I was starving. After waiting, even after being denied service, I received a pepperoni slice with attitude. I asked for parm cheese, he pointed with his back turned! Smh….
My suggestion to those in the food industry is to avoid jobs that require cleanliness, working under pressure, and respect. The employee's attire was also unprofessional, with his pants hanging off his bum and never took the time to pull his pants up. The owners deserve better representation from their employees. Yes, it’s just a pizzeria but this a prime location. Not a hole in a wall or dive bar.
This comment aims to bring this incident to the owners' attention, rather than seeking to have the employee fired. As a New Yorker, we take our pizza very seriously, and locating a pizza spot from home ended up being disappointing after the service I experienced last Sunday.
Please do better and understand that being asked to change gloves isn’t the end of the world. It doesn’t take money out of your pocket or stop you from doing your job efficiently.
To the owners: He was the only one working, so having two people on instead of one can help. I know things can be tight budget-wise, and finding GOOD help can be hard too.
I’m solution-based and just trying to offer suggestions. Because I tell he isn’t a people person, engaging with customers isn’t his strong area. He just wants to work/cook. Preparing the pizza with no customer interaction might be ideal. Then hire a cashier to take the order and service the slices and pies, etc. Pizza is a FUN food. The location is FUN. Bad attitudes are not welcomed!
