Eric M.
Google
We originally looked forward to dining here to celebrate my wife’s birthday, but unfortunately we ended up with an extremely unpleasant experience. I rarely leave negative reviews because taste is subjective, but this time the issue was a serious problem with service and integrity.
We dined on November 18th, my wife’s birthday. We each ordered the 7-course menu, and I added the wine pairing. At the beginning, we noticed that one young server seemed slightly rude toward our table, but we didn’t overthink it. The starters and the first bites were impressive. However, when the first course arrived, my wife’s plate was taken away immediately (without any apology or explanation) because there was an insect inside. Shortly after, I noticed a live insect in my own dish as well. I informed the server, and he also removed my plate right away. But I suspect the dish was not remade; it seemed like they simply picked the insect out. We tried not to let this affect our mood and continued with the meal.
When the third-course pairing wine was served, I took a sip and found a whole dead insect inside the glass. A young server apparently noticed us looking at the glass and suddenly took it away—again, without apology or explanation. We were surprised but said nothing, assuming he would pour a fresh glass. But my wife then saw him pick the insect out and bring back the exact same glass (with part of the insect’s legs still clearly visible), acting as if nothing had happened. We were stunned and didn’t touch the wine afterward.
When the next course arrived, I finally told a different female server: “Do you know what your colleague just did?” I was shaken, because I firmly believe no normal restaurant—let alone a Michelin-starred one—would ever provide service like this. Only at that moment did the female server acknowledge that what had happened was unacceptable and apologized. She said the wine pairing would be complimentary, but I did not drink any more of their wine pairing after that.
What bothered us most was that the young server involved showed no reaction and never apologized; instead, all the apologies came from other staff members. We still paid the full bill (without leaving a tip). I believe the chef and the owner need to be informed and take this matter seriously. First, I have never experienced three incidents involving insects in a single meal. Second, there is clearly a serious problem with your service training and your staff’s honesty. I truly believe the chef would not tolerate such things happening in his restaurant. You may review the camera to see what really happened (19:50–21:00, November 18, 2025).