Thienquan Pham (Doom)
Google
Unenthusiastic, awkward, and lackluster. My eating experience here with a friend of mine was uncomfortable at times. Overall the most notable issue I had was the lack of explanation on how ordering worked, or even the literal existence of the sauce bar.
The Food:
The selection was just OK at best, but for the price I would have expected a bit more per-portion and a slightly wider offering in each protein (plenty of options for vegetables, though).
Another small gripe/observation is that sometimes raw meats would be served on a piece of lettuce for visual effect, however it also results in the lettuce being unfit for consumption, and as a result, immediate waste.
The hotpot selection and broths were pretty decent, and ofc the final flavor is dependent on your ingredients. I did like that the induction heaters for the hotpot were very effective in maintaining a high heat for cooking things quickly.
Service:
This is where I have the largest issue: hospitality. I'm unsure if it's due to staff fatigue or maybe new staff, but I was left a bit angry at how little attention was paid to our table.
When we first asked our server for a few extra minutes of time to order, she downright didn't come back soon enough, we're talking like 10+ minutes (in a non-peak time, there were maybe 2 other tables in the restaurant at the time, and there were THREE servers on duty). Enough so that I had to flag down a DIFFERENT server to actually get the table's first orders through.
Sauce bar. Did not even know it existed, wasn't told there was one either. Had to look awkwardly around to find it. I feel like there should have been some kind of a rundown on how ordering or the restaurant worked. Throughout the meal, my table had to flag down staff to get more orders in, they just weren't attentive enough (I'm not asking for mindless frequent check-ins, but observant check-ins if you notice the table is running low on food, etc...) and our initial server did not take a majority of our orders, another server did. This left a notable impression on the table throughout our meal.
Atmosphere:
Mediocre at best. I would say you have a somewhat close experience with the place being a KBBQ/Hotpot themed restaurant, however with the hard wood benches, and peeling finish on the tables, contrasting black veneer and wood/particleboard, it does detract from the assumed higher-class dining experience.
As a note: the temperature management from the staff happened way to infrequently, and I had to be the one to manage the cooking temperatures of the grill to avoid absolutely charring the meats being cooked.
Overall:
I'm very disappointed in the level of service, lack of proper atmosphere, and food selection of the restaurant. This was my first time there, and unfortunately will be my last.