Jeffrey B.
Yelp
Ocean Prime @ Philidelphia - Mothers Day
This will be remembered as the worst dining experience we've had on a holiday. Casey was our table host. She introduced herself and then asked for our drink order. We quickly requested our go to sparkling water. I asked what kind they have, and she told us that they only serve one type. When I told her I didn't recognize the brand she quickly defined it to be "Exactly like San Pelligrino". SP is what we drink at home, so we concluded that part of the conversation with acceptance. After dinking the water we were served, I went to refill our glasses with the bottle left on the table. I found the bottle to be very odd for a recyclable. When I ask Casey about the bottle, she told me that in fact the bottle was reused in house over and over again because the water is TAP WATER funneled through a "Reverse osmosis, filtration system". STRIKE ONE
It is our opinion, when Casey was recognized as a fabulist storyteller, she tried to overcompensate by coming to our table every 5 minutes to ask if we needed anything, interrupting our family conversations. After the third time, I ignored her and she loudly humph'd and walked away. STRIKE TWO
When she returned with our second course meal utensils, she purposely dropped them on the stainless serving table next to our table loudly. So much so, everyone sitting at tables around us looked to see what caused the noise. This was extra disturbing because we still hadn't received our cinnamon bread, ordered to go with the appetizer that Casey suggested. She had walked away too quickly we couldn't ask for the missing part of our meal. As she walked by our table again, the celebrant of the day asked if she had forgotten our bread. Casey said, "No you gave me the impression you wanted it served with your main course." (UNEQUIVICALLY NOT TRUE) She also alluded to having some made immediately to bring to the table. STRIKE THREE - FIVE
She then sent someone over with our bread. They placed the plate on the table picked up the little cream container, holding the warm icing, and poured it... wait, no pour. The waiter tried turning the container over and no pour, drip, not even a ripple. It HAD been sitting for so long that the icing had hardened again. Wait Casey, if we gave you the impression, we wanted it served with our main course, and we still hadn't received our main course, why did it become hard again after cooling? Asking for a review friend. STRIKE SIX
This was all too much for Casey to manipulate herself through and no longer would make eye contact or address our table. Even when it was time to give us the check, she couldn't look at us as she murmured something under her breath that sounded like, we hope you enjoyed you time here at Ocean Prime.
If I could have left zero tip and felt good about it, thats what this person deserved for the service she gave. It was truly the worst family meal experience we ever had. I left the typical 15% because the rest of the staff were kind, thorough and accommodating. In particular, the waitress assistant Makayla, was not only super kind but I give her five stars for being able to share her light when surrounded by darkness.
I now see that the more recent 1-star reviews are heavy in the favor of the Philidelphia location. I want to presume that this is a waitress issue (Casey) and not that of Ocean Prime. I dont imagine that I would ever go back to Ocean Prime, when Del Frisco's is a block away and we never had a bad experience there... but if I do it will be a different shift, not a holiday and after making sure Casey is not working.
Really, tap water filtered is the same as San Pellegrino?