Seiji C.
Yelp
Very disappointing experience.
We were charged $300 for a miscommunication.
We made a reservation and then immediately reached out to ask to change the time to join another friend with an earlier reservation.
The restaurant responded to the initial email to clarify, but I was still waiting for their full response when I left for my trip. Once on the road, I was admittedly not diligent with my email and did not follow-up when they never responded. As such, I did not cancel in advance of my reservation.
I was charged the full $300 cancelation fee. Given the extremity of the charge, I reached out hoping for a more modest compromise, but Otto was completely inflexible, unwilling to accept any responsibility for not responding, nor willing to compromise on the amount.
I sadly wasn't able to try the meal, and it will forever be the most expensive meal I never tasted.