Sue P.
Yelp
I want to give this restaurant ZERO stars according to how they treat their customers. Please see the review I posted below and the owner's incredibly rude response to me...
1) Had he read my review properly, he would have seen that I appreciated and complimented the waitress, Abby's service.
2) In addition, has he ever heard of "CUSTOMER SERVICE"????? I merely asked how come two other couples were seated at a TABLE FOR 4, whereas he and the Maitre' D wanted to stick us in a crowded area in the corner of the restaurant not even 1ft away from the next diners!!!!! His explanation that the "diners had a reservation for 4 people and they cancelled the last minute due to Covid" does not ring true. We could also have said that we were a party of 4 but due to Covid, only 2 of us showed up!!! (Perhaps, Mr.Alex, the owner, will appreciate people who walk into his restaurant, as more and more restaurants are closing down because of Omicron).
3) At no point, did I ever insult the Maitre' D and the owner. Unlike, what he has done to me and he has lied about how I treated the waitress. I asked for her name which is Abby, and she was more than delighted when we thanked her for the wine and her service.
4) At no time, did the owner ever try to remedy the situation....In fact...he exacerbated a negative situation even more.
He can respond all he likes to this negative review BUT as the saying goes..."Methinks the lady doth protest too much".
Last point, I would not waste my valuable time responding to his nasty comments but want to reiterate the point that the CUSTOMER SERVICE IS NON-EXISTENT. The owner and the Maitre' D were both rude, insulting, and hostile.
I posted this first review on Google: and the owner's nasty review is below:
"QUATORZE RESTAURANT on 82 & First Ave is a ZERO! In this day and age of Covid, Omicron, Masking and people wanting to be vigilant about staying safe, we were humiliated, treated so poorly and WERE BASICALLY TOLD to "take it or leave it".
We left and SHALL NEVER RETURN!!
From the second we arrived at the restaurant the maître d' Diego was fairly rude and stated that he would only accept the vaccination card and would not accept a picture of the card (as most other restaurants have done).
Than he guided us to a table for 2 in the corner, which was only about a foot apart from the next table and cramped! Both my date and I were not comfortable "sitting in the corner" so close to other diners and we requested a table in the center of the restaurant which was set for 4 (of which there were three or four vacant tables at 7:30 at night).
We were then seated at a table for two in the middle of the restaurant. Abby the waitress was lovely and we ordered Pellegrino and wine. As we looked around Lo & behold we see two diners at two different tables of four, and one couple came in and Diego kindly removed two of the table settings, allowing the two diners to sit very comfortably at a table for four.
I was pretty incensed; my companion was pretty upset..:and I called over Diego and asked "how come two couples are sitting at tables of four, and we were not "allowed" to?!" He was very brusque with me and said I'd have to speak to the owner... so I said I wanted to speak to him. Then Alex, the owner, sashayed over and told me how rude I had been to his Maitre' D, and that the table we were at was it!! He would not move us!
I told him that perhaps he had never heard of "customer service" and that in this day and age of Covid, people didn't want to be sitting on top of each other or be cramped, and that I didn't understand why some guests were seated at tables of 4 (when they were only 2), and why was he being so rude to customers frequenting his restaurant when most restaurants would Love to have customers! He told me that I had insulted DIEGO (I asked him to elucidate and he gave a harumphhhh) and said that was the best he could do and basically to take it or leave it. I told my companion that I wanted to leave and then I said to the owner that he had better not mess with me because I'm going to write a scathing review about his restaurant and his (lack of customer) service and the entire disgusting way he talked to us! We left! He was arrogant, rude intransigent, and both he and Diego deserve this scathing review and we shall never, ever ever return or recommend Quatorze on 82nd and 1st Ave., New York. Thankfully we went to a lovely Bistro two blocks away and the food and service was outstanding! Shall be writing a positive review about that completely different experience!"
His response: see below