Ying Zhang
Google
Food is good, service staff is very friendly, just not to the Michelin standards yet and more areas for improvement. For example, there’s a small bug in the food on my plate, which I didn’t see it flying into my plate (which means the bug was on the veggie before I took the food to my plate), when I called the service staff, he was very apologetic, but only changed the plate (which also threw out a piece of fish which was good and expensive). When he came back with a clean plate, he said he’s sure the bug flew to my plate, and the only thing he did was just saying sorry - to be honest, if you just took out the dessert or that side dish from our bill, we would feel much better, and it’s only €7.5-8.5. Another example, we ordered too much food and asked for boxing the fish, veggie and rice, but when we went back to hotel, I checked the box and realized the fish was not boxed - we still had half of the fish untouched and again it’s the most expensive dish. I’ve been to quite a few Michelin restaurants, and think that if you really want to get a star, how to put customers first is still where you might need to work on.