Austin James
Google
Restaurant Review: Rizzitos Prime
Our recent visit to Rizzitos Prime was a mixed experience that left us with a blend of appreciation for the kitchen’s talent and disappointment with the overall service execution.
We arrived as a party of seven at a time when the restaurant was noticeably under capacity—about 30% full—which made the prolonged service we experienced all the more surprising. Our drinks took an unreasonably long time to arrive, setting the tone for what would be an extended evening. The food, while well-prepared, did not reach our table until a full hour after ordering. By that time, the restaurant had dwindled to just 15% occupancy, and it was nearing closing time.
To their credit, the wait staff remained attentive and professional throughout, clearly doing their best to make up for delays from the back of house. The Meatballs appetizer was a standout—absolutely delicious. And once the entrees finally arrived, we were genuinely impressed. The red snapper was the highlight, earning a solid 9.5/10. The ribeye and lobster followed with respectable ratings of 8/10, and the half chicken came in at 7/10.
However, the biggest disappointment came in the form of management. When I politely mentioned our situation to James Patrick, the front of house manager, and noted I would be writing a review (with no intent to pressure), he replied with a smile and a calm “do what you have to do.” It was a cordial exchange, but the tone was passive and conveyed a lack of concern or accountability. No gesture was made to acknowledge the lengthy wait or make amends, which, given the circumstances, would have gone a long way.
In the end, while the food at Rizzitos Prime has potential, the service—particularly the management’s indifference—left us feeling undervalued as customers. Unless it’s particularly convenient, I’m not sure I’d return. As a party of seven who brought no issues to the staff, we walked away puzzled by the lack of urgency or hospitality in an otherwise quiet dining room.