Paris B.
Yelp
Saturday night, bae and I decided to brave the cold for a ramen date. As a single mom, nights out without my little one are rare, so when I go out, I expect to make the most of my time. After a quick search, bae picked Sakuramen Ramen Bar as "the best ramen spot in the DMV," and off we went.
Parking? Street and garage options are available, but I snagged a street spot. We arrived, wrote our names on the sign-in sheet, and waited. About 15 minutes later, a staff member came out to start seating people. Here's where things went left.
The staffer asked if we were with the party of five seated near us (we weren't) and then proceeded to seat two white gentlemen who had arrived after us. To their credit, those men immediately corrected him, pointing out that we were there first. (Shoutout to them for standing on principle--respect!) Even after this, the staffer hesitated, asking, "Do you want to be seated now?"
Excuse me? Why would you assume we wouldn't want to be seated? Isn't that why we're here?
Eventually, we got seated, but my mood was already off. The space is divided between communal seating and a more intimate area. We were placed at a communal table, which was fine, but what followed wasn't.
Another staff member wandered by to give checks to nearby tables and glanced at us like we didn't belong. Finally, the first guy came back and asked if we wanted to order, but by then, I'd had enough.
Here's the thing: I don't take situations like this lightly. There was a sign-in sheet clearly stating we were next. The two gentlemen seated vouched for our place in line, yet we were still treated like an afterthought.
Now, let's address the elephant in the room. I don't like pulling the "race card," but it felt impossible to ignore the implicit bias in this interaction. From assuming we were part of another Black party to blatantly prioritizing white guests over us, the experience left a sour taste--one no bowl of ramen could fix.
As a customer, my time and money are valuable, and I refuse to patronize establishments that fail to recognize that. Nights out are rare for me, and this one was wasted on an experience that left me feeling overlooked and undervalued.
Sakuramen may have great ramen (I wouldn't know), but if you can't value all your customers equally, that's a dealbreaker for me. I'm taking my hard-earned coins elsewhere.
Final note: If you want your guests to feel welcome, take accountability when mistakes happen, listen to your customers, and leave bias at the door. It's not just about food; it's about how you make people feel. And I didn't feel valued at all.