Chris U.
Yelp
Great space and ambiance, horrible service experience.
We sat at a table and waited 15 minutes before anyone even looked at us. We were finally greeted by a guy who said, "I'm not supposed to be your waiter, but I guess I can take your order." Boy, is that warm, enthusiastic welcome or what? lol
Drinks came and a forth friend joined us late. I asked the same waiter for another cocktail and said that we needed the check as well, since we had a dinner reservation. Ten minutes later, cocktail comes, but no check.
I wait longer and finally find the guy and ask him again for the check, again stressing that we really had to go. Another ten minutes goes by and the check arrives. After further inspection, I find that we were overcharged by $27.
I get up and find the waiter outside on the patio and explain that we were overcharged and that I needed it corrected ASAP, this now 25 minutes after I first asked him for the check. He then responds to me by saying, "Well, I'm not supposed to be your waiter.". I politely told him that it wasn't my job to figure out who was supposed to be my waiter or not - he took our order and served us the whole night, so, as far as I was concerned, he was our waiter. You should never expose your guests to whatever internal chaos is going on in your business.
Five minutes later, a woman arrives and drops the modified check on our table - no "I'm sorry", no "Thanks, have a good night." She just dumps it and runs.
Here's the thing, if I'm at TGI Fridays, I can deal with it. If I'm at the Peninsula Hotel and paying $27 for a cocktail, then at least make the slightest attempt to provide mediocre service.