Shake Shack Santa Monica

Tasty food, fast staff, the restaurant looks clean, there is a lot of seating. Restrooms could be cleaner, they don't look the best.

These days it seems like you’re either team Shake Shack or team In-N-Out. Both are great burger options, with shake shack having a lot more verity in their menu. The Shake Stack is my personal favorite burger. It has a mushroom in gooey cheese, deep fried on top of a beef patty. The cheese fries are amazing. I’d prefer these over In-N-Out fries any day (although I do like animal style fries). I also tried the “Hot Ones” fried chicken promotional burger today. The chicken was solid, but the picture made it seem like it was covered in hot sauce… but it was literally just the regular fried chicken with a spicy Mayo sauce. Would have liked it to have a lot more spice but it was still solid. I really like Shake Shack, but if I were to pick between here and In-N-Out, I would pick the latter as the prices are unmatched. Shake Shack is a bit over priced in my opinion compared to its competitors. Overall if you are looking for a good smash burger, give Shake Shack a try, but be prepared to spend a bit more then your usual burger joint.

Conveniently located near the Third Street Promenade but far enough away that it’s not crowded with people. Food was fresh and very tasty. Staff was extremely friendly and thorough. They made sure our order was correct during ordering and upon delivering it to the table. The restroom was clean and only available to paying patrons (Key code required for entry). Great little experience for our family while wandering around and exploring the area. We will definitely be visiting again.

I came here with my wife.. let's just say the day wasn't going too good. From a car crash, to our dog being killed in the crash.. we were just down and out.. disenfranchised.. and off on our luck. Let's just say that Deylen turned our frown, all of the way upside down :) he was amazing, fantastic, from his superb customer service skills, to his 'top tier' 'elite' food preparation skills, he certainly deserves a promotion. A promotion from cashier, to manager, to even president. He was just so amazing, fantastic, and everything beyond! Deylen, YOU are the real hero🤝❤️

It's late and I'm hungry. Burger, fries, and a chocolate shake. They were open at almost 10:00 p.m. Cheese burger was pretty ok. I like crinkle cut fries so those were good. Chocolate shake was pretty good too. The "Shake sauce" was kinda weird, like cream cheese mayo with pinkish spice in it, not like the 1000 island the cashier said. I'm glad they didn't put it on my burger. $20 with a 10% tip included. They sell beer and wine too. Will I come back, mmm maybe. Three and a half stars.

Had a nice little lunch with the new White Truffle Burger and some fries. Service was good and helped me out as I couldn't enter my German phone number. Burger was very good, the truffles came through nicely and the roasted onions were a nice contrast. Would have preferred a toasted bun tho, as it's less soggy. At over $22, it certainly wasn't cheap, but I don't expect anything else in L.A.

Deylen the cashier was just so fantastic.. I was down on my luck, just having an awful, terrible, horrible day.. the worst of the worst.. and Deylen turned it into an amazing, superb, and fantastic one!! Truly, truly, one of the best food service experiences I've had in over 10 years.

Friendly staff. Orders are fulfilled pretty quickly and brought out to your table. Food is hot and fresh. Check it out if you are in Santa Monica

I'm a big fan of Shake Shack. It's one of my Top 5 Fast Food Burgers. I ordered the Double Shack Burger ($10.49). The roll was buttery and the burger was deliciously juicy. It's a bit on the smaller size though. It won't fill you up. I also ordered a Large Sunset Lemonade($5.99) The Sunset Lemonade is a strawberry lemonade and it was very refreshing.

We got 2 chicken sandwiches, and thank god we got it as a BOGO because if we actually paid for two, I would've been so upset. These burgers are TINY especially for the price you pay... way smaller than the Chick-Fil-A sandwiches. It's literally daylight robbery how small they are. We also got the spicy Korean bbq fries and they forgot to put the seasoning on it. Good thing we noticed before we drove off... Beyond the food issues, the service here is atrocious and could use more training. We ordered online for pick-up, so naturally went to the "online order pick-up" area to wait. The worker behind the register didn't say nothing to us, which didn't bother us at first. We waited for a good 10 minutes, thinking our food was still getting prepped, but started to think something was wrong since there weren't a lot of people. When we were about to ask about our order, the worker asks, "are you waiting to order?", to which we tell her we ordered online and she tells us that actually online orders aren't picked up in the designated online order pick-up area, rather where all other orders are readied and picked up. Baffling she didn't say anything earlier given we were clearly waiting for food and not waiting to order... so we walk over to where she tells us to, and we see a bag just sitting in the kitchen area which ends up being ours (so it was ready this whole time) but we had to tell her "hey we think that's our order" to which she then says "yeah it is"... ?????? Huh??? So you knew we were waiting for an order, didn't say anything, then when telling us to go to this other place for our food, you don't hand us our food until we actually call it out?

I found myself forty plus miles west of Diamond Bar, precariously perched atop the picturesque Point at the Bluffs in Pacific Palisades while stiff winds snapped at us like wet towels in every seventh grade boy's nightmare locker room. My only daughter, a brilliant UCLA alum, got engaged to her longtime boyfriend atop those very bluffs, with eagles gliding effortlessly above. While the happy fiances departed down Mt. Holyoke Ave to toast their future nuptials at Mastro's Steakouse in Beverly Hills, I stood there Rubiksing how best to feed my quartet of family and guests on LA's famously pricey Westside without making my wallet explode. My solution exhorted the four of us to make our maiden voyage aboard the East Coast's version of In & Out- Shake Shack. Pro Tip- Like Five Guys, SS will do their best to charge you separately for your burger, fries, drink + shake. Meaning the vast majority of folks must choose between their fries or a signature shake, both of which start @ $6. Spend the extra two quarters to add cheese to your fries and, alas, two ppl can SHARE one side. Burgers- 4 stars. Terrific taste, especially if you ask for well done, which delivers unctuous segments of well griddled ground chuck goodness. They lose points for the sloppy, unkempt presentation, which reminds me of 5 Guys. Shake Shacks charges Ritz Carlton prices, delivers Motel 6 style on their burgers. Fries- 4 stars. Huge fan of the under-utilized crinkle-cut style that SS employs! Excellent taste, just a bit pricey. Shakes- 5 stars. Our table tried three of their six flavors. Love that you can customize by adding malt powder or whipped cream! Prices- 3 stars. SS levies Ritz Carlton, Rodeo Drive prices, but sells Hilton or Main Street goods. My bill for three burgers, two fries, three shakes and one diet coke (the fountain drink alone was an ASININE $4.49!!) was $70.35. At least offer the hard working SMC and UCLA students in the area combo meals for, say, $13 instead of the $20+ you presently gouge, er, charge by charging a la carte for everything. Our restroom was challenging- You hafta enter a passcode, yet we still encountered damp, freshly mopped floors (but zero safety cones alerting guests to the wet floors). The one toilet was rendered "dead man walking" by an (inconsiderate) guest. Finally, if you browse the corporate website, SS extols their humble origins as a hot dog stand imbued with a mission- Stand for Something Good, is how they describe it. This well-traveled Yelp Elite Correspondent humbly suggests that Shake Shack would do very well by remembering its simple roots and by implementing more budget-friendly options such as combo meals or discontinuing their heavy reliance upon strict a la carte pricing. After all, Shake Shack can "stand for something good," but if they continue ignoring their core audience, they'll risk "falling..."

Has a good vegetarian burger. Can't go wrong with curly fries, strawberry shake and chocolate frozen custard. It's got pretty good ambiance too!

I would give more stars except I was perplexed as to why the hot is served on a plain hot bun with no accompaniments. No onion or relish. If you want mustard they give u a packet.????? Too bad because I LOVE the skinny Vienna snapper nicely grilled....

I was there for the first time today (02.26.24). I loved my avocado burger. Also I was helped by a super nice girl (didn't ask her name unfortunately), that rainy afternoon she restored my faith in humanity))! And it was super clean and fresh there. Thank you!

I was looking at the last time I was here and it was literally over a year and a half ago. That's how often I come to this place because I uavent been to any other location. I don't know how this place just doesn't grab me because this visit I noticed one thing above all and thay was that the burger tasted fresh. The fries still sucked and the shake was delicious. Oh welly, see you guys in another year or so.

Good food nice atmosphere. Service is nice. Like their menu offerings. Kinda expensive but my kids say I'm sounding like grandpa!!

Shake shack bathroom. Like getting punched in the face with a well used urinal. I mean it's Saturday morning at 1130. Do they just not clean AT ALL??

My first time trying Shake Shack and I had an overall good experience.Joshua was helpful and had a great customer service . Starting with my personal favorite,veggie burger It was very crispy, not too heavy, and overall very good. The only issue is that it was pretty small, both burgers were, and it wasn't enough to fill you up if you're really hungry. Fries and shake were average.

Smells urine inside of the dining area. Strong urine smell from the restroom. So nasty. Never coming back here again.

This place is a waste of time if you're really going somewhere to eat to be satisfied, so I'm going to make it simple: This was my first and last time there, employees were friendly and the food was ok, we ordered the crispy chicken sandwiches and fries, but the sandwich portions were microscopic for the prices! I left and felt like we just had good appetizers. Sadly disappointed!

Ordered a bacon cheeseburger & cheese fries w a drink. The burger was soo plain but the fries were pretty good.

My first time trying Shake Shack and I had an overall good experience. Firstly, want to come off and say that this should be considered "fast food". It was a lot pricier than most typical burger joints and service took longer. On the flip side, the flavors of the burgers we ordered were a lot more creative than other chain restaurants. Starting with my personal favorite, the Shroom burger. Very unique concept, it's a vegan burger that has a portabello mushroom stuffed with cheese. It was very crispy, not too heavy, and overall very good. The only issue is that it was pretty small, both burgers were, and it wasn't enough to fill you up if you're really hungry. We also got the Spicy Bacon Burger which is a collab with Hot Ones and it was pretty good, nothing to call home about. Again, on the small side especially for the price. Fries and shake were average. Not bad, not the best, but was enjoyable.

The Shackburger is really good and fresh! It's just a bit smaller than expected. The fries were amazing!! The dragonfruit pomegranate lemonade was not bad! The employee that helped me was really friendly.

We ordered dinner from Shake Shack last night via their app (for delivery). The food was absolutely delicious and their customer service was great.

I was standing here five minutes before anybody even spoke to me and it was to let me know that the order-yourself-kiosk wasn't working, no one seemed inclined to take my order, so I just left.

This used to be a Panera bread. Free parking in the back. The place is very spacious and modern. The staff is very friendly. Food is not super speedy but not too long of a wait. The burgers are not crazy expensive, about $7. Very rich. I think the bread is what makes it special and different. Very soft, moist and perfect amount of chewiness. I really enjoyed the burgers. A slightly pricier alternative to In-N-Out.

Lousy food, This is a 6 piece meal, what the heck, hardly any chicken so much breading and tiny pieces of chicken (3 out of 6). Never again I m ordering this!!!!!

Great tasting burger for $7! Nothing fancy, but my burger was delicious! I downloaded their app and ordered my burger ahead of time. I received a text with the time my burger would be ready for pick up and within minutes, another text stating my burger was ready for pick up! It was so easy! I will definitely try Shake Shack again. Clean interior. Free parking on site. The parking lot can be entered on 5th north of Wilshire.

Try it in New York and kids liked so much, we are about to find out if is the same on west coast. Something that I don't liked is they have to cashiers and 2 self check out, on of the self check out is not working, and the cashier literally are there to embrace you to used the self check out but; I'm not working there, not getting pay to be there, actually paying to be there... Don't like the self check out system makes people lazy, take more time and remember we are customer some people need more time; in my case they are out of pomegranate lemonade, system suggests + let order but stock at the pay, have to wait for assistance of one of the lados just standing there and was like we are out of that; how's am I supposed to know?! At the pick up missing items and customer service totally not the same...

Consistently good flavor, quality and service with friendly staff and clean restrooms!

Poor quality! Fries arrived cold! Burger is the cheapest I ever had. It's like a $1 burger from Mc Donald's but 8 times as much you would pay there! I would give 0 stars if I could. Disgusting! Just want to add one thing! I felt sick the other day and checking all the reviews I was not the only person! This place needs to close

Have come back several times and happy to say they have improved a lot! Just as good as the century city location.

We went here after a long day at Santa Monica. We got a chicken sandwich, burgers with fries and shakes. Over all we are satisfied with the food we got

Shake Shack, this one located in Santa Monica, is just so yummy. The place is just spotless and all Covid measures are in place. The service is fast and super friendly. The menu is Burgers, chicken, shakes, and all sorts of sides. All of it is great and made fresh to order. Also, the company actually cares about their employees and if any employee desires they supply Black Lives Matter work polo shirts. I love a company that takes a chance and stands up for what is right. The burgers are organic and great. They have this sauce they put on your burger if you want, I get it on the side so I can dip fries in it. It is super good. Their shakes are the best. You enter and order at the counter. You can sit inside or out and they deliver your order to you. You can also get it to go, or have delivery. The counters and the entire place is kept so very clean. You will love their food. It is just perfect. Go there.

DO NOT ORDER FROM HERE ON DOOR DASH. Twice now, my office lunch order has been cancelled. All Door Dash says is they can't connect with them or that they proactively cancelled the order because they didn't have something someone ordered, which is fucking ridiculous. Why don't you try CONTACTING US so we can change the item instead of letting people GO HUNGRY AT LUNCH?! Asinine. Never patronizing this place with our $100+ lunch order.

The customer service is abysmal because of the manager of the location. I believe his name is Herb. You'll know him because he's aggressive and rude and wears a bandana like he's auditioning for Sons of Anarchy. I go to the counter with a person ahead of me. Literally, no one in line. He takes the person's order. Then, decides to make me wait while he hunts around for giving orders that are on the counter. I should have left at this early sign. How would I know he would be gone five minutes? Making the line grow to at least fifteen people? So, he returns with this grin on his face. Like he's in charge. I mention, "Hey, why didn't you just take my order?" These are his responses: You should have told me that you wanted me to take your order. You could have ordered on the screen. We're busy and short-handed. Yeah, I could go on with his snarky comments and attitude. The point is this manager has no idea what customer service means. We have eaten here many times before. This place has taken a severe turn for the worse. The people behind the counter work hard, try to help, and are very polite. Based on the obvious body language, nobody likes this manager. They can whisper about how other locations operate like a team and even a family. We know. But, this location is the victim of the manager who was making a mockery of customer service. So, maybe 20 people are in line. Overloading the poor cook in back. The manager is not sorry. He got my order wrong! After all that! Was it worth returning to "speak" to him? Nope. So, avoid this location until things change. Unless you want terrible customer service, an overpriced burger, and sloppy food. The manager just doesn't care. He will be rude. You will give them your money. You will be disappointed. Awful experience. I feel really sorry for the people who work under this manager. They look really unhappy too.

If I could give it a negative 10 I would. These employees taking orders are terrible... if you DO NOT TIP TGHEM THEY HOLD YOUR FOOD HOSTAGE. Couple of people waited with kids and the employees didn't care - finally after 20 mins they acted like " oh - this is your food' When I saw that I asked the employee if my food was there too--- he' just said here! And gave me my bag Didn't even ask for my name or anything - he knew exactly who I was and what my order was

Great staff at this location super sweet and thoughtful! If you're in for a salty fast burger made with loving care and a side of milkshake. you're in the right place! We took the whole team there after the victory, and it was smiles all around! Thanks so much Santa Monica location will be back next time we take state championship!

I've been wanting to try Shake Shack for a long time. My husband and I were in Santa Monica and wanted to get something to eat. I convinced him to go try Shake Shack. It's located on Wilshire Blvd and 5th Street, where Panera Bread used to be. The restaurant looked nice and I really liked the patio. I ordered a ShakeBurger and fries. The cashier was very nice and pleasant (Chris 8 according to the receipt). When you order, they give you a number and bring the food to the table. The order came out quick which I liked. Now the french fries were not hot and tasted ok. The hamburger was not what I expected at all. It was small and bland. The way it was put together was very slappy. Unfortunately, I didn't enjoy it. I would give it more like 3.5 stars but the cashier was really nice so I'm upping it to 4 stars. I really wanted to like this place but it didn't meet my expectations. I know it's very popular so maybe it was a wrong place wrong time kinda situation.

Last week on March 6th 2024, I bought a double shack burger with Shack sauce and fries, and 5 hours later I was puking my guts out and experiencing raging diarrhea. I posted about this, but somehow Shake Shack got the review removed. This place is terrible and not at all like the other Shake Shacks. The staff is lazy and and unhelpful, and I'm not surprised that their food made me sick. NEVER, EVER GOING BACK.... If you are smart you will avoid this S***hole.

It truly is horrible. Danny Myers would roll over and close this place. I had to get a gf bun. Staff has no idea what vegan is yet they are very nice, especially Phoebe who cleaned up some problems. Dirty everywhere. Gross

BAD SERVICE. I tried ordering from the touch screen but it had a delay and it was taking too long to load. Then I saw the cashier was free so I asked if she could take my order. Clearly she did not want to work since she started rolling her eyes at me and continued taking my order with a rude attitude so I had to ask "Hey are you mad??? What's wrong with you??" And she said "It's not my fault the machine didn't work." .... Then I said "im gonna use apple Pay" and she was rude pointing her nail at the machine saying in a loud tone "TYPE HERE" and then THREW the table number to me. I had to tell her to relax and calm down. Why did this have to happen?? It doesn't make any sense the cashier getting angry for taking an order if she was free. Then she THREW the burger tray to my table!!! Excuse me but what did I do??? I really want to know if this was because of the machine or a racist attitude for me being latina? Because it really doesn't make any sense this treatment when all I did was ordering in person. DO NOT COME TO THIS LOCATION. Instead go to the Marina del Rey location where all employees and manager are nice and respectful. Santa Monica location is definitely a red flag.

Unfortunately, I got food poison from this place. Came here on Tuesday, 05/04/21. I went inside to place my order to go. I got a single hamburger (with lettuce, pickles, onions, and sauce) and crispy crinkle-cut fries. The hamburger is pretty small and tasted ok. Not good as In-N-Out but still ok. Unfortunately that same night I had a bad stomach ache. I got so many stomach cramps and went to the bathroom more than 5 times. I knew it was the burger because that's the only thing I had that day. I called them the next day and the manager Andrew handled it very well. He immediately apologizes and asked what was on the burger. I emailed him my receipt and he said he will refund me the money. I'm still waiting on the refund but maybe it will take a few more days. While I appreciate him being so kind and understanding, I'll never return here or go to any other location. What I went through that night was horrible. I can't imagine bringing myself to try their burger again.

I've always loved Shake Shack since I first had them almost 10 years ago in Florida! No line when we first arrived at about 530p and friendly cashiers. I got the Shack Stack and he got the Smoke Stack and we shared plain fries. Good burgers!

Shake Shack is a solid choice. I love the cheese fries more that I should be allowed. Both the cheeseburger and hotdog are favorites. The cookies and cream milkshake is a dream Prices are right. Packaging is good.

Great fast food, I loved the avocado burger. Good service. Very clean and friendly workers

A friend's and I went to visit this location this evening just before close and it was verbally disgusting what happened next. I waited outside while they were going to order and the Employees on staff became immediately belligerent because no one had on mask and they said they were just simply leaving. When my friends walked out of the restaurants one of my friends was not happy because 1 of the employees called us a "piece of shit" and I went in myself immediately and wanted to get their supervisor's name the district manager and the female employee was very arrogant and confrontational and I will make absolutely certain that with their 3 stars they go down to 1 star because of their arrogance attitude and unprofessionalism. As everyone knows you never want to go into a place where you're not welcome because you'll wind up having your food tainted with God knows what.

10$ for a kid sized burger that was just ok. And with tip and upsizing to a drink + fries, I'm sure you could spend over 20$ on a sad meal here. Better to go across the street to the chevron and guzzle 4 gallons of gas

Yaya helped us at the counter. Burgers were really good. Will come back. It was very busy on a weeknight. The to go system runs smooth. Burgers come out faster than other restaurants in the area.

First time, last time. Overall food was good, but the repeated pressure to key in a tip when paying was enough to turn me off from ever going again. What a joke.

The restaurant itself is very clean and organized. Most of the workers will make an effort to please their guest. Except for today, I ordered my food and the young lady at the counter did an amazing job with taking my order. Only thing is the younger African American woman in the kitchen making my sandwich gave me attitude because she messed up on my order. I asked nicely for it to be corrected and she still somehow messed it up and still gave me an attitude. Because of her stank attitude and poor customer service skills I will not be a returning customer!!!

Decent place. Came here some time ago while doing doordash deliveries and checking out the software engineering technology hub at the beach. Good food for the quick lunch meals.

The place was filthy. The front entrance needs to be pressure washed it was so gross, the windows and glass doors were smudged, tables needed to be cleaned - we had to clean ours before we could sit down. The hamburger was so wilted, mealy and flavorless it was insulting and a waste of money. The spicy fries were just flavored with dry overly hot chili powder instead of salt - terrible! Do yourself a favor and skip this place.

I liked the location. Parking wasn't too difficult to find. Great burgers per usual, I tried their new spicy bacon burger and added Roadside onions. Pretty good spice level but if you're sensitive to spice I would not do it. It's also one of my seven year olds favorite places so win-win for me

Saw someone refill there water bottle totally contaminating the spout.... But the food is not even great. Got cheese fries because if they can't get that right then there is no hope and yup cheese fries sucked. Just go to in n out. Cheaper, better, cleaner

Very disappointed in my visit at this restaurants. My kids have been asking me to try it since it opened a while back. I was finally able to take them yesterday but they all were very disappointed in it. The place was empty so we got our food quite fast. Both my mother and mother in law are vegan so we ordered the mushroom burger but the girl at the front didn't explain that it wouldn't actually be coming with any mushrooms. We asked for vegan so she offered it but she didn't explain that it had cheese. It was basically a salad burger. Nope didn't like it. The kids burgers has welted lettuce which isn't a tasty option. Will I come back?? Possibly once they train their staff better to explain items and once they stop using welted lettuce.

Where to begin?? Don't waste your time here- you'd be better off driving through In n Out- or ANY other burger joint. This place leaves so much to be desired. While the hamburger itself was OOOKKK (it would have been GOOD, but we had to wait TWENTY minutes to get our cheeseburgers. They.we're.cold. ). WHERE is the LETTUCE/TOMATO/Shake Sauce we SPECIFICALLY asked for???? So then I need to go back and BEG the MANY girls working, to PLEASE give me your time to ask me what I need. The customer service was NOT impressive. I would have preferred to drive through a McDonalds. I parked and walked in, for THIS???? So I explain the situation- reviewing what we ordered and the PRINTED receipt showing that I had specifically asked for lettuce/tomato- and how we need lettuce/tomato/Shake Sauce, x 2, (it didn't come with our very plain burgers) and it was like a delayed reaction, like I needed to wake her up. She had to like process what I was saying. She brings me ONE dingy packet in paper of lettuce and tomato. Ok.....can I get 1 more??? There's two of us. She gathers 2 other workers to have a huddle about my request. ‍ like???? It was actually bizarre. There were like 10 people working, at 11:30/12, for like 5 of us customers and it was concerning how the workers moved.very.very.slow. We agreed we will.not.be.back. And Ryan, the manager or whatever, I'm not interested in trying to "work it out". Just FIX it for your future customers. They deserve way better.

We ordered delivery on the 4th of July, and our food arrived still warm. Husband and child were happy with their bacon cheeseburgers and chicken bites, and I was delighted with my hot honey fried chicken sandwich - it was juicy and just a tad spicy. I was not as enthralled with our somewhat soggy krinkle-cut fries (I'm not a fan of this cut in general) or the milkshake, which was just ok in my book (but the kiddo liked it because it was easy to drink through a thin straw, so that should give you an idea of consistency). Verdict: Great option for burgers and fried chicken. If you're more in the mood for fries and a milkshake, go to Pono - they have the thin, crispy, barely greasy fries and very thick, flavorful milkshakes that were clearly made with quality ice cream.