Monet H.
Yelp
I really wanted to like this place, but the service left so much to be desired that it completely overshadowed the experience.
We had a reservation, but when we arrived, there was no one at the front to greet us. Tons of people were just walking in and seating themselves while we waited about five minutes before someone finally showed up. When the hostess did appear, we told her about our reservation, and she went to check on our table. She came back and told us the people at our table were refusing to leave, so there was no seating available.
Instead of having a plan to fix this, she awkwardly walked us upstairs, where there were no available seats. We stood around looking confused for a few minutes before heading back downstairs, where we were finally seated at a table.
Once we were seated, it took another 15 minutes before anyone came to greet us. The hostess and one of the many owners eventually brought us water--without straws--and apologized for the confusion. The waitress who finally came over was visibly upset and told us she had just received some bad news. We told her she could take a moment, but she insisted on working, which felt uncomfortable because it seemed like she was struggling. To make matters worse, there was another woman sitting in the back with a laptop--who also appeared to be an owner--and she didn't step in to help at all, even though the waitress clearly needed support.
When the owner came over to apologize after we were finally seated, they offered my friend and me a shot. We didn't take the shot right away because we had no food yet. Later, after we placed our orders, they offered us a second shot. Normally, after two shots, you'd feel something--but we both felt absolutely nothing. It made us wonder if the drinks were watered down.
The lack of leadership was apparent throughout the night. At one point, another owner cut to the front of the bar line, grabbed drinks, and went downstairs to party and socialize instead of helping manage the chaos. Meanwhile, we struggled to even order a drink.
When we went upstairs to the bar, it was so crowded that the bartenders didn't even look up to take orders. We eventually gave up and went back downstairs. My friend tried to order a specialty drink, but they said they don't serve specialty drinks past a certain time. Later in the night, I ended up ordering a lemon drop, and when it came, it had a curly black hair in it. I pointed it out to the bartender, who apologized and took it back, but at that point, I didn't even bother asking for another drink.
The food was good--honestly, no complaints there. I ordered the harissa creamy salmon, which is salmon, mashed potatoes, and spinach. It was good, slightly salty, but tasted fine -- but the service was so disorganized that it completely ruined the vibe. It was hard to overlook how chaotic everything was, especially since there were at least four people who appeared to be owners or managers, yet none of them seemed to be doing much to keep things running smoothly.
To top it off, we spoke to an acquaintance who had also experienced a long wait earlier in the evening, so it sounds like this wasn't just bad timing--it's a pattern.
If you're going to have this many staff members and claim to offer a more upscale experience, then the service should match the atmosphere and prices. Unfortunately, SOST missed the mark in that department.
Would I come back? Honestly, probably not--at least not until they figure out how to properly manage their staff, take better care of their customers, and serve drinks that actually hit.