Annie N.
Yelp
Space 220 is located at EPCOT and is the hardest reservation to get. I honestly don't know why after our experience. This is a restaurant and lounge, two separate dining, located in the same space. If you are looking for a reservation, you need to look for either the restaurant or the lounge, depending on what you want.
We visited the lounge, so my review is about the lounge. The theme here is space. You go up to the space center to enjoy your dining and then head back to earth when you are done. In the lounge, you have a special menu as well as the option to order ala cart from the regular menu. If you dine in the regular restaurant, then you have to order from the price fix menu.
I will say that my positives are the theming 100% and our particular server. She was beyond amazing, and I am so glad we had her. She was honestly the only polite person we interacted with. Some of the other highlights included my drink, which was their version of an espresso martini however it had astronaut ice cream on top. Very cool and very good. I also thought the portion sizes for my husband's appetizer, pork belly, was very large. I don't know how that was an appetizer, it could have been a meal.
My negatives are a lot. I'm not sure how often I would want to go back here. I made the reservation for 4 people. We had another friend join us with her child so I tried to increase it to 6, but I could not locate a reservation. When we checked in, I asked if we could add the other adult and child and worse case, the child could sit in her mom or dad's lap. She told us no problem but then tried to check us in for almost 10 minutes. At one point I said if you can't its ok. She again told us "No problem, I'm just trying to figure it out". She asked the other host for help, explaining that we needed a new reservation. I interrupted and said no, we have one, we are just adding more. He said as well, "No problem" and showed her how to do it. They told us to go inside. When we got inside the hostess inside told us to sit down. We sat there for around 15 minutes as we watched group after group being called (all of whom arrived after us). I finally went up and asked, she checked my name and said, "oh party of 4, I see you". I explained what happened outside and that we have 5 plus a child. She said she could not accommodate 5 or 6 in the lounge. I explained that is not what we were told outside. So, she called her leader. Her leader came over stating the same thing. I explained the whole situation; said we would wait if needed and her parents could hold her on their lap. She tried to explain that the table only seats 4. I asked if we could add a chair to which we were told no. I also explained we had been told different information outside and now I had to tell a child they could not go who was very excited to go to space. They were not budging. I understand what she was saying however, we were told yes, then no from the next person, then when we sat down, we mentioned it to our server and she goes, "We can totally add a chair, we make exceptions all the time"! WHAT! That is where I got really upset. My other issue was that the lounge was not full. We had 3 empty tables around us that we could have pushed together or at least sat close to each other. And as we sat there, a large family came to the lounge and put 4 kids at a table and then the 4 adults at a different table and our table was sandwiched in-between. It was not consistent, and we were very mad.
The food was ok, my husband ordered the pork belly which he enjoyed, and it was very large. MY sister ordered sliders, and I ordered the calamari, and we shared truffle fries. All of these came from the lounge menu. We were not told her sliders also came with fries, so we had a lot of food. The truffle fries were good, they needed salt and a dip. Her sliders were tasty and a good size. My calamari was very small and raw. These needed to be cooked more. I should have sent them back to be honest, but I was already upset with the seating situation. The portion was terribly small as well for the price. My other issue is the lounge tables are smaller, but their plates are GIGANTIC. We were struggling and at one point I just held my plate of calamari. I understand theming but know the space and adjust appropriately. MY husband ordered their Black Hole Old Fashioned, and he hated it. It was watery and very little liquor.
Overall, I'm not sure if I would come back. They do have bar seating; you can wait in line and try and get a table. But to be honest, the restaurant and the lounge was not full, so why is it impossible to find a reservation? I actually tried to go to their website and find a contact to email about our experience, but I could not. I honestly hope they see this. Their customer service was terrible! The food they served me was undercooked and almost raw. I think this place is overhyped. Yes, it is a super cool place to go. You literally feel like you are in space.