Geoff N.
Yelp
There is a lot to praise about Tanner's. To begin, it is a pleasant dining spot: casual, much of it outdoors, and reflecting a Southern Californian coastal vibe. Walking into Tanner's is a comfortable, familiar experience. One feels very much at home.
The service, too, at TPB is for the most part excellent. Both the counter people and the waitstaff are pleasant, polite and are interested in doing their jobs efficiently and quietly. I know that some patrons want employees to be enthusiastically (and perhaps disingenuously) their best buddies; and if you are one, you might be slightly crestfallen. For me, I prefer pleasant and solicitous service.
We then come to the food itself, and there we have an interesting set of affairs. Let me first state that it is for the most part first rate. Although I am not much of a smash burger kind of guy (much to my son's dismay), these burgers are made with really quality beef. One can instantly tell that they are made with superior ingredients and prepared with considerable skilll. The buns, too, are excellent. The beef tallow fries, if anything, are almost more appealing--I find myself regretting the speed with which I consume them (but I can't help myself!). And the milkshakes are quite good, although they are--in my opinion--a bit too sweet. I think if I were diabetic, I might have issues!
All that said, TPB suffers from the penny-wise, pound-foolish syndrome. Extras are, well, extra. The owners charge premium price for their products, which I can understand. What is less forgivable are the charges for the "little" things. Soft drinks at four dollars? Not only do the owners not make them, but as retailers they themselves pay almost zero for sugary water. Want their garlic aioli, or maybe a few chili peppers? One dollar please. These are the sort of egregious markups that may help make a profit, but are a real turn off. And they should honestly be rethought, given that their burgers start at ten dollars and basic fries at six. I don't begrudge any business for wanting to charge an appropriate price for their product, but no one likes being nickel-and-dimed.
Don't get me wrong: I like Tanner's very much and I will be back. But I hope they reconsider just not what they charge their customers for, but why as well. Meanwhile, I'll eat my 1/3 single Tanner's Prime Burger quietly and wait...