Mary G.
Yelp
I am very upset with my last experience at this establishment, after going for close to 8 years through name changes (and I'll assume ownership changed hands) for both at one point weekly sit down service for a few months to now pick-up.
I ordered my usual ramen and two sushi rolls to split with my partner, and ordered through here on yelp through DoorDash. Because of a system issue, my food was ordered twice (after paying it said there was a system error and it couldn't be completed and my cart was still full and after it happened twice I figured something was really wrong.) I had a sense something was weird, and had my partner call ahead to assure there was only ONE order, and otherwise cancel the second immediately, which he did. When I got there there were 2 orders, and the restaurant smilingly said it was already made and wanted to give me both bags. They REFUSED to cancel an order or to talk to DoorDash directly. I insisted on calling DoorDash in the store to make sure I got a refund because I couldn't afford to pay double for my food and risk it (what would be $84 for one bowl of soup and two sushi rolls.) After 45 minutes on the phone, and now cold soup and warm sushi to bring home, I was assured I would get my money back in "a few days." It has now been two months and I have not received a refund.
I have been going here for years, and very upset on this lack of oversight on the restaurants part. I think they mostly interact with college students that are passive and they can manipulate. The restaurant said it was my fault because I used the ordering service they provided through yelp like I should have known better not to use it (and again, I've ordered online here many times!) They made my favorite ramen, but the countless hours I have now spent on very expensive cold soup and warm sushi-- I will not return until this is rectified. Other comparable restaurants that make ramen in other areas of the city of the same size will send me a full refund for a drink just for sending me the wrong flavor! it's so loud in the restaurant to even have a conversation or be on the phone to communicate when the issue happened (again college scene and club music.)