Kristine P.
Yelp
If I could give zero stars, I would.
Unfortunately, our experience was extremely disappointing. We arrived as a group of nine, eager to try the restaurant because the menu looked so appealing. Upon arrival, we were told the wait would be 30 minutes -- which was perfectly fine with us. However, once 30 minutes passed and we still hadn't been called, we checked in again, only to be told it would be another 10 minutes.
Ten minutes later, we were informed they could not accommodate our party size at all -- after making us wait a total of 40 minutes. During this time, we watched multiple other groups get seated right away. At no point were we told they might not be able to seat a group of our size. We would have gladly split into smaller tables had that option been offered from the start, but instead, they continued to string us along.
Understandably, we were frustrated and hungry, and the conversation with the host became tense. We ultimately left and walked over to Ivar's, just a short distance away, where we were treated with genuine kindness and professionalism. Highly recommend going there instead.
Later that same day, we returned to Miner's Landing to grab some ice cream and sat down as a family to enjoy it. Out of nowhere, the same host we had issues with earlier walked by us, snapped her fingers, made strange gestures, and taunted our group -- completely unprovoked. Her actions were incredibly disrespectful, and understandably, one of us responded to her behavior. We loudly said that we would go to the restaurant and ask for a manager, but the host ran to him first. When the manager arrived to "confront" us. In which case the host came back to point us out like we were in the wrong, it became clear the host had not been truthful about the situation. The manager had very little to say once we explained what actually happened. Additionally we let security know about the harassment from the employee in which case he said he would go speak to them.
It's disheartening to see such a nice-looking restaurant employ individuals who act this way. Even if you're having a bad day, going out of your way to taunt a family -- especially when we weren't engaging with you in any way -- is completely unacceptable. That kind of behavior has no place in customer service.
Safe to say, we will never be returning. If you're in the area, save yourself the trouble and walk over to Ivar's -- where the staff treats you with the respect every customer deserves