The Moore

Huge thank you to Alisha and Gege for their amazing service during a private event I attended! I had a few drinks with my group and these two went above and beyond to make sure we were taken care of. They were incredibly warm, friendly, and so easy to talk to—it honestly felt like catching up with old friends. Their attentiveness and positive energy really made the night special. The service was out of this world. Keep it up, ladies—you’re the reason people come back! Thank you again!

By far, one of the greatest experiences I’ve ever had staying outside of my home. I highly recommend this to anybody that appreciates the finer things in life. Reese I think it was her first week absolutely crushed it her attention to the detail and thoughtfulness as well as the rest of the staff was hard to top. I will stay there again. This place the staff and location made my trip to Miami an absolutely unforgettable memory, 10 stars! 🤩

My family was considering joining this membership, but based on our recent experience, I strongly advise against it. The staff appears to be poorly trained, and we had a particularly negative interaction with a staff member named Jordan, who was extremely disrespectful towards me and my family. It was one of the most disappointing customer service experiences I’ve had. I hope management addresses these issues, as the current environment is not welcoming or professional. Do not join.

Truly the worst hotel if you are looking to sleep at all. We came home to the loudest DJ set that felt like it was in our room. We had zero prior warning - and there was nothing we could do. Then the fire alarm went off at 1:30 am and no one knew what was going on. It went on for 10 minutes without stopping. Then an hour after the alarm - we received a text saying that we were “safe” and that there was nothing to worry about. Which was largely unhelpful. Then the next night the guest in the room next to us had an afterparty and we called the front desk and he helped us but it seemed like they knew each other? So ultimately it never go better. 4am to 5am music and loudly talking and doors opening and closing. It was actually insane. I’m all for a good time - but this hotel has paper thin doors and walls. There is zero separation between the hotel and the social club, zero security, and it’s an expensive hotel. If you have any interest in sleeping… this is not your place. If you want to party and listen to muffled pounding DJ sets until the wee hours of the night and if you like to feel like you are slowly losing your mind - you should stay here! The rooms are beautiful though. No pool / gym

The building speaks for itself, but Shawn the security in the from. Super professional and polite. Handled each person with respect regardless of the repetitive questions. Angela was a blessing to have answered my questions with a smile and polite tone. I really felt welcomed and enjoyed myself immensely! There is plenty of space and seating as well as properly ventilated!! Pristine restrooms, not to mention! Thank you for an amazing Basel experience! Looking forward to more!

I visited the Moore building for the Ruinart sommelier challenge earlier in March and what they've done with it is amazing! Every nook and cranny has been used to its fullest potential! They have open offices so one came either meet in a sound proof room or have a meeting with clients at lunch: did mention that there's a restaurant on the first 2 floors? We were treated to an amazing lunch buffet afterwards... Thank you (Just a note: I work in hospitality and the Moore building used to be just an event space. Now, with the changes, it offers so much more (excuse the pun)! @ruinart @guildsomm @themoore

I appreciate Raymond and Jordan (The front desk staff) who are very friendly and professional. The hotel is beautiful as well

As a potential new member I was not impressed with this establishment. As I overheard from on my way to the lounge, several employees distraught about how management failed in justly addressing employee concerns about service charge and employee tip outs. Employees are the essence of service in any establishment, and if they are not treated fairly I cannot possibly trust my membership or offer my patronage with this place conducting unscrupulous business practices.