nisha k.
Yelp
DO NOT GO. My husband and I went for a rare date night from our 3 kids here on a Monday evening. We used to go here when they first opened and before the pandemic and remember the lovely and warm welcome we got from the owners who, like us, had small children. But tonight was terrible solely because of the server, who said his name is Noah. We ordered 2 glasses of wine and a 3-cheese plate. When we asked for wine recommendations, he talked crap about one of the wines which gave us pause and made us wonder why a server would say that a wine was so tanic that it made you angry when theyre selling the wine. Why say a wine is terrible if it's on the list? Then, the bread came out looking a bit awkward and he explained it away that it probably looks crumbly like that b/c he popped it in the oven. After a few trials with the cheese, it felt like the bread was a bit too crumbly and way too dry for the cheeses that we ordered, so I thought I'd casually mention it and ask for crackers instead. Well, that was a mistake. As soon as I mentioned it, Noah's face dropped and he looked visibly annoyed with me. His tone changed and he rolled his eyes and he said he'd bring some crackers and when he couldnt find them, he brought some bread that didn't go in the oven, which worked fine. But, when he brought it over, there was still a tone and I tried to overcompensate with saying it's ok and it's all good, thinking maybe he baked the bread himself and I offended him. But, I'm the customer--why am.I wrong for telling him the bread is falling apart and not holding this expensive cheese that we are paying for? He walked away saying, with an attitude, that he just wants people to have a good time and I said I'm having a great time and I'm sorry that I offended him so much about the bread. He said he wasn't offended and stomped away, with annoyance all over his face. It was all very confusing and I regretted saying anything about the bread b/c clearly it ruined the rest of the night for us. We finished our wine and since we still had over 45 mins before they closed at 10pm, we ordered a beer to share so we could enjoy the little time left of our date night. While still not finished with our beer or cheese, he asked abruptly, "you want anything else to drink?" We said no thank you and he came back holding the credit card machine and just spat out the total number to us--not even a sentence--just a number barked at us. We didn't ask for the bill and it would have been nice to see the charges. My husband paid the bill and when the tip screen came on, Noah suddenly started talking to me, still looking annoyed, about how he wasn't offended about the bread and I told him it was all good, still sensing his attitude and the awkwardness of this whole bread situation. Then we continued to drink our beer and at closer to 9:30pm, over thirty minutes before they closed, he came out from the back and yelled at us and said "ok it's time for you to go". WTF happened?! Our beer wasn't finished. Yes, the place was empty, but we are literally still drinking and it's not close to closing time. My husband, confused, asked "Are you kicking us out?" And Noah said "Yes, I am. It's time for you to leave" and then he went on a rant about the tip!!!!!! He was pissed about the tip we left and came back and KICKED US OUT b/c of it. WTF!!!! He went on a rant about how we're taking too long when the place is closed (it wasn't). So, literally, we paid the bill and he went to the back, saw our bill, came back out and yelled at us and kicked us out. We asked him his name at that point, and he was growing angrier and told us it's Noah and then we told him how this is ridiculous that we're not done with our beer and he's kicking us out before they close and he said that it was ridiculous that we were not tipping him highly. We were SHOCKED. He challenged us with an angry voice to talk to the owners. From the beginning, this server was off. It was such a confusing evening. We were disrespected by this server. We most definitely will NEVER return here and will make sure that our large community of Bernal friends and family know how poor customer service truly is. I'm speechless.
If you dig into Yelp reviews, this isn't the first time it's been mentioned. Why is he still employed? Why hasn't there been any action taken from the owners? I emailed and left a voicemail too. No response days later. Will update if they respond.