Whole Foods Market

Grocery store · Downtown Los Angeles

Whole Foods Market

Grocery store · Downtown Los Angeles

5

788 S Grand Ave, Los Angeles, CA 90017

Photos

Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null
Whole Foods Market by null

Highlights

Natural and organic grocery items, housewares, wine, and prepared foods  

Placeholder
Placeholder

788 S Grand Ave, Los Angeles, CA 90017 Get directions

wholefoodsmarket.com
@wholefoods

$$$ · Menu

Information

Static Map

788 S Grand Ave, Los Angeles, CA 90017 Get directions

+1 213 873 4745
wholefoodsmarket.com
@wholefoods
𝕏
@wholefoods

$$$ · Menu

Features

wifi
payment credit card
Tap to pay

Last updated

Sep 27, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2025 Postcard Technologies, Inc.
@eater

What Are Ramps, and How Do I Cook With This Chef-Beloved Ingredient? | Eater

"A national grocery chain recommended as one of the retail destinations where shoppers might find ramps during their brief season, alongside farmers’ markets and other specialty produce sellers." - Bettina Makalintal

https://www.eater.com/2015/4/10/8384255/what-are-ramps-season-how-to-cook
View Postcard for Whole Foods Market
@eater

Why You Should Bring Caviar to Holiday Parties or as a Hosting Gift | Eater

"Portrayed as a source of specialty cheeses that can be relatively pricey—to the point that three blocks of their cheese are compared unfavorably on cost to a small tin of domestic caviar—making it a less economical way to achieve the same high‑impact impression at a party." - Lesley Suter

https://www.eater.com/24311540/caviar-party-hosting-gift
View Postcard for Whole Foods Market
@eater

Alison Brie Gets Rotisserie Chickens From the Supermarket Just Like You | Eater

"A grocery-store source for the interviewee's preferred store-brand crunchy, unsalted almond butter, which she and her husband each keep their own jars of and often eat straight from; she also uses almond butter in a go-to tamari–Sriracha–lime–honey sauce for noodles, bowls, and salmon." - Daniela Galarza

https://www.eater.com/2018/10/19/17965732/alison-brie-eater-questionnaire-favorite-foods
View Postcard for Whole Foods Market
@eater

How the Slow Food Movement Drove Me to McDonald’s | Eater

"A national grocery retailer commonly associated with organic, locally sourced, and higher-priced products, it is cited as one of the primary retail outlets for the kind of “clean” food championed by slow-food proponents; because its locations and price points tend to skew toward wealthier, predominantly white neighborhoods, it can contribute to limited access for lower-income communities seeking those same options." - Suzanne Zuppello

https://www.eater.com/2018/10/18/17943358/slow-food-manifesto-elitist-fast-food
View Postcard for Whole Foods Market
@eater

Meet the CEOs Behind Eater’s New Business-Focused Podcast | Eater

"A national grocery chain mentioned as a major retail partner that stocks the ice cream brand, indicating the brand's availability in natural and higher-end supermarket channels." - Patty Diez

https://www.eater.com/2018/9/25/17884006/start-to-sale-podcast-hosts
View Postcard for Whole Foods Market

Anna V Garibay

Google
Best Whole Foods near me by far. However, this WF has the worst employees ever. They avoid you and can be a bit abrasive. Of course it’s not all of them but it really stands out. I said excuse me to a young lady and she walked by me. I said it loud enough. I had to get her attention again. A refrigerated meats department guy didn’t really want to deal with me when I had a product availability question on another occasion. On another occasion I had to wait forever to get help at the customer service area. They weren’t even friendly. Two other people were waiting. Everything they sell is here. It’s a pretty big store and it’s new. Parking is free. It’s in a structure. There are elevators you can take to the lower level of the structure where it’s usually empty. The only thing I don’t like is that the store is busy and the cash register area is kind of chaotic.

doKa

Google
I’m gonna share my worst service experience from this morning(15/Apr/2025). So, I’m a traveler from Asia and used to live in the U.S., but it’s been a while since I’ve been back, so I’m not really up to speed with the recent customs here. If I mess up in what I’m about to say, I apologize in advance. I found a coffee stand for takeout in a store, and I wanted some coffee for breakfast. There was a big guy with a beard working there, but he didn’t seem to care that I was standing at the register. I tried to get his attention, but he didn’t respond, so I called out again and he told me to wait. After that, I ordered a cappuccino, and when he asked about the milk, I requested soy milk. He said they only had oat milk besides regular milk, so I went with regular milk. When it came time to pay, I had the option to tip, but since it was a self-service cafe and the guy’s attitude wasn’t great, I chose not to leave a tip. He asked if I wanted a receipt, and I said yes. He took his time checking the receipt before handing it to me. I thought it was weird that he was staring at it so closely, but I figured he just wanted to see if I tipped or not. Then he started making my cappuccino and pulled the espresso shot. At one point, I noticed the espresso was spilling out of the cup and not actually going in. He eventually fixed the cup and poured the espresso in, but it looked like there was definitely less than there should have been. He added the milk, but then he did something else that I’ve never seen before. He added hot water to the cup for the milk foam and steamed it. I was shocked that he would add hot water to make the foam because I thought that would just water down the coffee. But he didn’t seem to care and poured that watery foam into my drink. When he handed me the cappuccino, he placed it way at the far end of the counter, far from where I was standing. I felt like I was being totally messed with. I took a sip, and found it was exactly what I expected—a weak cappuccino that didn’t taste like coffee at all. I ended up tossing it when I got back to my hotel, even though I had paid for it. I wanted to have a nice morning with breakfast from Whole Foods, but thanks to him, my mood was ruined. Do you really have to tip at a self-service cafe? Is that the only way to avoid getting bad coffee? This was honestly the worst experience I’ve ever had. I can’t help but wonder if he treated me poorly because I’m Asian. If that’s the case, that’s just awful. On the bright side, the cashier at the grocery store before getting coffee was super nice, and the stock clerk I met yesterday was really friendly too.

Christoph Gattinger

Google
The market is huge and offers something for every taste. The selection of different products is hard to keep track of. The products are all in good condition, fresh and taste excellent. The price-performance ratio is very good. I think it's great that there is free seating after the checkout, both indoors and outdoors, where you can eat in peace.

Steve Uscio

Google
I have been in many Whole Foods Markets all over California. This location is designed to have a spacious feeling. It's very clean and organized. There is tons of security everywhere. We will definitely return to this location another day. They have parking in the building or public street. Both charge for parking.

Metoyer Family

Google
I love this Whole Foods. The produce is always fresh. The store stays clean. The cashier McKenzie is super nice & sweet to my 4 year old son. The security guards Amir & Brian are very respectful also. They even have a bar & a live DJ.

Kuratchi (Tigarekkusu Kishou Shu)

Google
This Whole Foods is a solid option if you’re in downtown LA and want fresh, quality groceries or a quick meal on the go. The location is super convenient, and the store has a good selection, especially for produce, vegan items, and ready-made foods. The hot bar, deli, bakery, and coffee station all hit the spot when you’re in a rush or just want something fresh and easy. It can get really busy during peak hours, and the checkout lines aren’t always staffed enough for the crowd. Prices are definitely on the higher side (classic Whole Foods), but you’re paying for the quality and the convenience. They do have free parking with validation and EV charging, which is a huge win for downtown.

Patty Alva

Google
Wholefoods YOU are Amazing! I love you! I have made 4 online orders EVERYTHING packed so Well & Nice. The employees that bring your Order to your Car, they GREET & confirm that is you. NEVER A WRONG / bad Item. Thank you for making my life Easier. Great selection and GREAT products! 🍌🥝🥑🍍🍐🍎🍏🌽🥕🫑🌶️🫒🍋🍓🍑

Janny Wong

Google
It is big with different kinds of food alongside cooked food that can be mixed and matched made by your own
google avatar

Yesenia E.

Yelp
Parking is available and validated with purchases. The staff is extremely friendly and the quality of food is fresh and delicious The coffee is one of the best in the area and freshly made. Ambiance is relaxing
google avatar

Loren V.

Yelp
I just left. The black security guard was staring at me with evil intentions and I felt very unsafe! I threw my food box away and he followed me towards the door. What a wack experience Whole Foods! This is the type of non sense you guys hire? The Whole Foods policy needs to be followed thru. Don't harass me. That's very unwanted. Jnstead of buying their scraps of food tonight I threw the box away went to get in my Tesla and drove to Santa Monica Whole Foods for a better experience! I don't wanna be mistreated like a pesent when I go to organic food places, spending more money to be mistreated! Fire his ass!
google avatar

Karen P.

Yelp
I come here for $1 oysters on Fridays! Sheesh, it's so busy on Friday afternoons. Google maps sometimes lead you to the wrong side of the Whole Foods since there are one-way streets. Parking is free for 90 minutes but make sure to validate before you leave the grocery store! I don't see anyone get the oysters shucked and I feel like it'd be a bit rude when it's so busy and during a promotion. So I don't ask and always shuck at home.
google avatar

Carll F.

Yelp
I was in DTLA and had the craving for this great cookie you can only get at Wholes Food , yes I'm sure you all have tried my fancy or gourmet cookies this size but they usually are too sweet, no flavor or they crumble in your hand.Not this cookie it's the best in my opinion. The cookie is well made in the middle of soft and firm the Black and White icing strike such a balance together you will love it when you try it. I highly recommend this cookie at Whole Foods

Bobby D.

Yelp
These guys seem to have a vendetta against deli sandwiches. They used to not make them until 11am. Now you can't get one until 10am. But today I came in and it was approx 10:15am and they still weren't making them. When I asked why, I was told someone was on break. Seriously just lemme make it myself. It didn't realize making sandwiches was such a complicated issue.
google avatar

F F.

Yelp
Buyer beware! The bakery doesn't actually bake anything (barely anything). Purchased a "Fantasy Cheesecake". You'd think if it's being sold in the bakery at whole foods they actually bake it. Well you"d be wrong. They're taking cheap frozen desserts, unpacking it and then packing it in a baker's package to make it look like it's fresh. Total crap. Whole Foods is complete crap. Buyer beware. Read the label's very carefully!
google avatar

Portida T.

Yelp
Other customers can be questionable... workers are great. My fun story: I was waiting in line zoning out and this person started talking to themselves presumably. It is DTLA lol. So I ignore it. She then says "EXCUSE ME ARE YOU IGNORING ME?" In the most grating voice fry. I'm nosey so I look back and lo and behold she's speaking to me! I was shocked because humans don't usually speak like that to one another let alone strangers. So I said "are you speaking to me?" She then proceeded to ask in a demanding entitled manner if she could use my Prime QR code. I honestly wanted to say no just because of "excuse me are you ignoring me" bit but I didn't want to risk an altercation. I just got my nose done and it's not worth suing people when you know you won't get damages back because they most likely only have liabilities and no assets. So I relented. Long story short: go to self check-out to avoid this mess unless you're buying adult beverages like I was. The bakery is always stocked here which I appreciate and enjoy. The tiramisu is always so fresh. I've ordered items for online pick up and it's right next to the doors when you come in near the flowers.
google avatar

Francesco B.

Yelp
The store manager of this location it's crazy, look the picture! I have breakfast here and I take the car out over the validation, for 25 minutes the asking me to pay $30 dollars, so I talk with the store manager and I ask to give me a favor to open the gate , he said no, and he said you have to pay $30 dollars. I asked to talk with the manager of the parking but she said No manager, in the and of the story I have to pay $30 dollars, because the store manager he refuses to help me . Don't come in this store it's non organized and the store manager it's crazy.
google avatar

Taeler H.

Yelp
I have mixed feelings about this grocery store. It always seems to be crowded no matter what time you go. I will say that it is probably the best option for a grocery store with a parking lot downtown and generally does have everything you need... "generally". While they have most of what I want, they seem to change things in the store way too often and that is very frustrating. One week the fresh soup is up front, the next it is nowhere to be found. Most of the employees are not very friendly and don't seem to want to be bothered with helping customers which is unfortunate considering that their prices are too high to be receiving bad customer service too. Somehow there's security all over the store but in the parking lot there's only one security guard by the entrance, the sketchy parking lot is where you need more security to protect your customers, no offense but the cherries don't need as much protection as those who buy them.
google avatar

Jessica W.

Yelp
The produce there always looks so fresh and good, the place is very well maintained, security guards walking around. But they didnt want to shuck out oysters so that was a bummer, understandable but a bummer.
google avatar

Britney H.

Yelp
This was actually my first time at a Whole Foods so thank you for being my first Whole Foods store! The service and ambiance was community based and chatty! When I got to try my food, it was AMAZING! I LOVED LOVED LOVED THE cha Tilly cake and will make it my staple item to get at Whole Foods from now on! IN ADDITION, there is free 90 min parking with a purchase of $5 or more next to the Whole Foods! However, I wish that there was outlets so I can actually study more in the Whole Foods since I loved that there was 2 bathrooms in the Whole Foods Market!
google avatar

Sinned T.

Yelp
I got super sick from eating oysters from Washington. After doing research i found out that WA was known for having the oysters contaminated with the norovirus. Anyone else get sick this passed weekend. The symptoms were so bad that I was out for two days.
google avatar

Vette H.

Yelp
So, I've just started going to the butcher area in this spot. I decided if I'm going to eat meat, I want something fresh and good. The guys have all been really helpful and nice. The service is spot on! It is tucked away in a corner near the veggies so you won't forget to get those also. I like that no matter what time I go, the meat section and fish area are always clean and nice. I've been to some butchers and I see little flies flitting around. But not here. No, the bacon, steaks, burgers, and salmon were pretty great. I found my neighborhood butcher, finally.
google avatar

Abraham C.

Yelp
10/10 service 10/10 food 10/10 ambiance Thank you for going above and beyond, Alexa. I needed assistance w/ a message for a cake and guided me. 10/10

Ramtin S.

Yelp
Do you want rotten strawberries with mold? Not just one but two ? Then head on to this disgusting Amazon-purchased market! Filled with higher-than-market prices. Do a service for your wallet and empty it out.
google avatar

Martha E.

Yelp
I love this location!! Everything always looks fresh and the people (customers and employees!) are just the kindest. I saw a taller gentleman helping an older lady teach something high on the freezer aisle. And then I saw another guy offer assistance to a petite woman as well. She declined and he watched her practically scale the shelf, to which he asked if she was a rock climber. Spoiler alert, she was not. Like me, also petite, she probably is just used to being resourceful. Love that for us! Free parking (with validation) and a pretty impressive hot/cold bar situation means there's always a good amount of people here. My favorite is that the deli *ALWAYS* can slice my salami and provolone exactly as I want it- which is *shaved*. They never say 'no' and they're always helpful and polite. The only slight ding I have with this space is the checkout process. It's entirely too long. There aren't enough cashiers and the self checkout was long as well. If it wasn't the 2nd Whole Foods I'd been to within 30 minutes I might have just put things back and left. But being a prime member has its perks. I got 2 7oz. wild caught halibut filets for about $18. So yay.
google avatar

Rodrigo G.

Yelp
A solid grocery store with a very large selection of produce and other items. A little on the pricey side but it's because of higher quality brands etc. the big buffet style food offerings is also great. I'd definitely come back here again and get my general home/grocery items. Also Amazon returns is also very easy here for items that could fit in a mailbox style drop off
google avatar

Bianca R.

Yelp
Cleanliness!! The bathrooms were spotless at this time 1:37pm. Thank you for cleaning the bathrooms to the young man! Sorry I was running to my bus and forgot your name! You're awesome! I saw you cleaning the other restroom. More people like you that are dedicated..are necessary! Ayyeee!
google avatar

Kristen H.

Yelp
Huge variety of people come here, the downtown Whole Foods. It's a big store with a lot of stuff. Lots of stuff not at other locations. Like the shrimp spring rolls I got for dinner in the deli and the wonton soup. I don't know if I trust that whole 24oz tub is under 200 calories. But who am I to complain as I got a sampling of their store cookies too. One day I'll break my sugar habit and I will praise God. One day. In the meantime good luck finding a parking spot here. Oh and one last thing, their palm-reading pay machine is super mark-of-the-beast vibe so minus a star for being creepy. Thanks, Amazon.
google avatar

Reviews T.

Yelp
I've done most of my shopping at WFM for over 20 years so I definitely expect consistency. This location is great. I used to go to the one on 3rd in West LA often. There is always parking. They usually have most items in stock. Staff is kind. It's managed well. The juice bar is great well.
google avatar

Carlo G.

Yelp
Got the famous brown butter cookie latte, but it just tasted like normal coffee to me. The crossaint I got was pretty decent though. I also got some strawberries and English muffins on sale, but they were both moldy! Please discard of your old foods before selling them.
google avatar

Harry S.

Yelp
Super busy but I love the energy here . Great workers always positive Seafood is really fresh. And they always seem to have a lot of almond milk which we use a lot at the house and a lot of other locations are out of it often.
google avatar

Kasey F.

Yelp
I really appreciate that downtown in nearly every major city you can find a Whole Foods market. I am currently staying in DTLA to attend a music festival. Four blocks away from my hotel, I visited this location. I got salad, soup from the hot bar, a baguette, and an açaí bowl and smoothie from the juice bar. The hot bar was on par with every other Whole Foods. The juice bar had numerous fresh made juice, smoothie and bowl options. The Amazon protein bowl is full of nut protein and delicious. In response to other reviews, yes- I had to wait a few minutes for self checkout. But this is a busy store. Also, I didn't see one dog in the store!! Update: I saw two dogs on my return visit the next day!
google avatar

Mari E.

Yelp
It's quite busy store. As a tourist, this place is good for finding edible souvenirs.

Valentin L.

Yelp
I suddenly forget about the Jack in the Box I had the other night. Every fast food molecule left my body. Plenty of snacks and I get possessed by the vegan in me

issa a.

Yelp
Suzelle is such a great customer service agent she really went above and beyond to help me find my mountain valley waters and also she's really helpful with finding the rest of my grocery list all in under just a few minutes as she was organizing random misplaced items along the way! She's such a great face of the company, and I'll be taking my business to this Whole Foods just because of her! Please give her a raise I hope management sees this thank you so much Suzelle!
google avatar

Vanessa C.

Yelp
If you want your Whole Foods with a side of assault then this is the place for you! The cashier EMO ASHLEY was very rude, she didn't greet us, speak to us and to end the interaction she threw a bag of my vegetables at me. I did not speak one word to this cashier for her to have the attitude she had. My poor veggies and steak didn't deserve the bruising they got by her throwing them at me! Ashley be happy life's too short!
google avatar

Evelyn F.

Yelp
This whole foods is awesome! It's clean, well-organized, and has a great selection of fresh produce, prepared foods, and unique items. The staff is super friendly and helpful, and the checkout process is always fast. Parking can be tricky in DTLA, but they've got a convenient garage, which is a huge plus. Definitely my go-to spot for groceries!

Jonathan G.

Yelp
Shame on amazon+ wholefoods. You need to treat your employees better. They are shutdown or acting out. This is actually not an exaggeration- about 1/3 of times I come in I'm always nearly hit my an employee picking their online orders running with a giant shopping cart. Please just create a new system. That is not cool

Kamille J.

Yelp
After trying thousends of similar stores , around California and around the world I've found this is the Worst customer service ,, workers in this location act in a great miserable manner ,, as if they are abused workers ! or as if they just been freed from jails ! No matter how nice and kind you try to be ( you will treated like Garbege)! The management is very absent and you feel like the employees there ; hate thier job ! It's not Normal to see such a bunch of ignorant workers runinig this Place
google avatar

Kimberley K.

Yelp
This whole foods in DTLA, when I used to live in LA, I would go to often... not only to buy food but also to park the car so I could walk to everywhere I needed to go like Bottega Louie's, Little Sister and many other places. This time... I got hit with a $20.00 parking fee even though I validated my ticket. I don't remember it being that much before.
google avatar

William L.

Yelp
When was the last time they cleaned the bird poo off the chairs outside. It's been more than 2 years since they've cleaned those chairs. The manager must be blind and useless. Clean the f-ing chairs !!!!!!!! Many of the chairs are covered in bird poo
google avatar

Paul S.

Yelp
DTLA, simultaneously ritzy but often smells like pee pee, where pretty people live, work, and play, and hustlers sell their wares and selves for minimum pay. It doesn't seem to matter where in the Art Deco old town but it's definitely lively day and night. Located on Grand near the action, this Whole Foods is one of the more interesting locations I've been to over the years. I always seem to go in the evening so I've never seen some of the side options they have in operation if they still are after Covid-19 came to town. There's parking adjacent, although I think I've only used their lot once. Generally, we just breeze through, look for bargains, and hit the restrooms. Now that Amazon owns them, I've seen a few changes, such as no coffee roasting station, but produce, cheese, meats, and deli all seem comparable to other locations across Los Angeles. Still, they're reliable, and expensive sometimes, but with Amazon Prime membership, there's now a way to shave off the excess. I noticed that bottle for bottle, the wine section is well stocked in various country and regional varieties. Prices can be higher than some dedicated wine shops but the stuff on sale seems to be great value. There's also a well-stocked 'Last Chance" kiosk with older vintages that are giving way to the newer releases or phased out. Some are reasonably well priced and if you're in the know, a way to score bottles sold out elsewhere. Overall, I like the hit or miss natue of the visits. The most recent one saw Swiss Chard on sale and so much less than Ralph's, say, we bought enough for two meals! After hours the self-checkout was a cluster and moved so slowly that we bailed out of the line to get rung up by a cashier. It wasn't a big deal, where we parked it was a fixed rate and less expensive in the evenings. While visiting here is born of being in close proximity, if I lived downtown I'd definitely shop here often.
google avatar

Lauren C.

Yelp
Great kombucha selection including Better Booch, Vitalitea (a Hawaiian brand I haven't found elsewhere in LA), and just about every GT's flavor that exists. They also have a beer bar on the premises that serves nonalcoholic and alcoholic kombucha on tap.
google avatar

Shai R.

Yelp
I come to this location often because I live close by. Majority of my visits to this location is overall just "ok". They have so many security guards that seem to just watch you as you're shopping. I find that very uncomfortable. The location is overall clean except for the hot bar area. Maybe it's just me but I find public serving stations to be full of germs. The handles of the serving utensils are sometimes laying in the food. The same handles that multiple people have grabbed. The service is overall good. If you need help finding an item someone will be helpful enough to walk with you to help you find it. I think they need more staff working the registers. Sometimes the line is extremely long. They usually will have 3-4 registers open and the self checkout stations.
google avatar

Leslie C.

Yelp
I'm a big fan of this Whole Foods. I'm so grateful we have it in DTLA. It's beautiful, spacious, well designed, and easy to navigate. It's very popular but I never feel like it's too crowded. Well staffed so things move quickly, even at the busiest times. Delicious food court. Popular place at lunch time. They offer a lot of outdoor tables/seating. You can do your grocery shopping, stop by their coffee bar, and even bring you Amazon returns. They have an entire check out lane dedicated to taking your Amazon returns. They will send them back for you. Excellent customer service. Everyone who works here is very friendly and helpful. They even have a parking lot.
google avatar

Lorenzo A.

Yelp
Teach Carti how to ring up people while chatting with their coworkers. Cuz they haven't learned that yet.
google avatar

Martha C.

Yelp
Come with your whole paycheck, leave with.... Organic groceries, vitamins c packets to take down an elephants cold, and some noms from the hot bar. The seating here and the wine bar is a nice touch for a downtown location. The self check folks are nice (had to help me find my Amazon in store code in the midst of the app barraging me with Black Friday pop ups.) Losing a star because the hot bar and salad bar weren't fully stocked and I was here between 5-6 when they should anticipate a hungry crowd. But it's a decent WF and I'll be back!
google avatar

Crystal G.

Yelp
I know it's just downtown LA but I just don't wanna pay for parking . We did get it validated but I guess we were there over the time limit. My friend ran back inside . I am not paying for this. I remember being so driven when I was her age too. I see her running back to the car with a big old grin on her face! That's right we didn't have to pay that $ !! She came back with the same excitement I used to have on my face when I would get backstage to a concert lol ! Thank you Whole Foods Market for validating our parking even though we went over the time limit. #Grateful

Julie C.

Yelp
Why do the open bar salad vegetables look like they have been frozen for months and then put out. Especially the cucumbers. The lima beans are brown. They are really not very appetizing. Also, they constantly are letting dogs into the store that are clearly not service dogs. PEOPLE LIE!!!! Service dogs don't get distracted and pay attention to other people wagging their tails. Lastly the management is HORRIBLE. They don't enforce their rules. I went on 4 different occasions asking about a product - I gave my number and each time they would promise to call me back. NEVER DID. Still haven't. So as you can see it is not one thing - it's many. It mostly comes down to poor management. Burbank Whole Foods - You are NOT GOOD!!
google avatar

MK C.

Yelp
Tried returning Amazon items. Instead of the usual employee at the Amazon return desk, there's a kiosk where you scan your QR code, put the item in a plastic bag then slap a sticker on it and deposit it in a bin! Off-loading more work on the customer! The person in front of me had 6 returns. With a person this takes under 5 minutes. With the kiosk, it was easily twice that! I had 8 return items so I let the person behind me go first because they had only one. When I got up to the screen and scanned my QR code, I realized there's no place to put down my phone while I put the item in a bag, and then try to peel off a sticker and put it on the bag, and then deposit in the bin. Also no place to set down my other items, except the floor. Extremely poor design! Even tho I got the system down, it took 15 minutes! By then there was a line of 7 angry people behind me, because EVERY Whole Foods employee IGNORED our many requests for assistance. Not one stopped to help, telling us we just had to wait for the kiosk. I'm sure plenty of people waited 30 minutes or more. Every employee who walked by ignored us! Yes, retail workers should be paid more. But unfair wages doesn't mean that you can ignore customers. And management needs to do better at receiving returns! This is disgusting!
google avatar

Mike J.

Yelp
This is the standard all Whole Foods locations need to live up to, unlike that sad excuse of a Whole Foods in Silverlake.
google avatar

Patrick G.

Yelp
Oh man, i havent gone here in a very long time. I usually come here for the hot food and the smoothies; and really only in the area for business reasons. However, I try to come here because I like the restaurant attached to the store and the generous outdoor seating that they offer. Depending on the time of the day, parking can vary, usually shortly after lunch time, parking was quick for me in any day. There are a few electric car parking spots. Its also free for the first 2 hours which is a very reasonable time to shop and or eat. So, as I mentioned, im just here for the hot food and the smoothies. The lines are typically long and all the counters are in use (yeah, theyre always busy). There is also a separate line for those only using baskets. Although, if you have very few items... You can pay at the smoothie section (they also validate). I got my hot food and I paid at the smoothie counter. The straws you get are made of paper, so it does get soft and mushy after a while in the drink, so it would be a good idea to carry an extra straw... or use a metal reuseable one (y'know, good for the environment)! Utensils are off the side by the fence of the stairs. just tap the handle down and the machine will dispense you a piece. You can sit outside as long as there is room to sit. Oh, and if you forgot to validate your parking with the cashiers, you can validate your own parking with the stamp press.
google avatar

Cheryl J.

Yelp
I've been shopping at this Whole Foods for around 6 years now and compared to similar grocery stores, this one is a disappointment. The regular issues I experience are: 1) long lines due to low-staffing practices, 2) subpar produce, 3) stocking issues, 4) inexperienced staff (likely due to high turnover, which is understandable with how overworked they seem to be), and 5) animals in the store. My best guess is this store is poorly managed, resulting in all the above. One bonus item is the layout of the check out lanes is ridiculous. Long lines: There's long lines at the check out and butcher/seafood counters at even non-peak hours. The long lines are due to not having enough staff, which was recently confirmed by a staff member letting us know corporate is saving on labor costs by cutting back hours. The lack of a number system at the butcher and seafood counter makes for confusion, frustration, and long wait times. Subpar Produce: I've found or accidentally bought produce that was moldy, infested with bugs, or just about to expire. I've thrown away too many freshly purchased items because of the above. Stocking issues: The store is consistently jammed with people stocking shelves at all hours. Sometimes items, common or otherwise, are out of stock for weeks at a time. Options randomly disappear from shelves but can be found at other Whole Foods locations. Inexperienced staff: understandably, this place churns through staff as I've seen many faces come and go over the years. It seems like not a great place to work, so I get it. However, no one seems to be helping out new staff to get the up to speed. They struggle with PLU codes, they have no baggers to assist them, and there seems to be no way to radio for additional cashiers. The result - jammed up, long lines. I don't blame this on staff at all. This problems belongs at the feet of management and there is no visible manager on-site. Animals in the store: I ask friends how often they see dogs in their grocery store and they look at me like I'm crazy. It's a regular thing here. I've seen it all. Dogs jumping on the seafood counter, dogs barking at each other, dogs peeing on the floor, dogs getting the way of people just trying to get their weekly grocery run done. They come in all sizes, too, from purse dogs to giant dogs with muzzles on because they're not friendly. Security could stop dog walkers at the door to enforce the "no pets" policy, but they're not encouraged to do so. Dogs are great, but if your only chance to properly exercise your dog is the grocery store, maybe you're not ready for a dog. Bonus: the check out lanes are bonkers. The way they're oriented assumes shoppers buy small amounts of groceries at a time, but with a population of 80,000 people here in downtown... that's not how it works. There are 12 self-checkout stands for small purchases sans alcohol and 8 full-size lanes but only 3-4 are open at any given time. And the lanes are crammed together awkwardly, so at peak times, people run into other, get confused, and get feisty. Overall, if a similar grocery chain opened in downtown, I would swap in a heartbeat. I'd love to see them add a number system to the butcher and seafood counters and enforce their "No Pets" policy at the door via their security guards. In the meantime, I'll see if I can buy them a number machine on Amazon and start to bring my potbelly pig grocery shopping. I'll see you, sad fellow shopper, in the check out line.

J L.

Yelp
what a pathetic store. yes, its shiny and new, but things always out of stock. we like to buy whole cooked chicken. always out or not yet ready,,,come back in an hour. been at least ten times and told that. we also like Iggys Sourdough Bread. Bought it before Thanksgiving, but not since. no one seems to know if they will restock. I'm going back to Shaws
google avatar

Eliana S.

Yelp
I noticed this only had 3 stars so I had to come in and support. This is my favorite Whole Foods. First off, parking is super easy. That by itself is a rare gem in downtown la. They have a huge lot and validate. Second, the salad bar is always the most fresh out of any Whole Foods I've been to. Smoothies are good and MUCH more reasonably priced than erewhon. Third, the bar is actually a great vibe. Solid spot for watching a sports event or getting an easy after work beer. I come here weekly to grab something easy for lunch and always have a great experience. The staff is also super helpful!
google avatar

Mark M.

Yelp
BBQ REVIEW ONLY LA don't sleep on what is likely the freshest and best tasting 10-14 hour smoked meat shack in all of LA. And yes, because it's Wholefoods, you can expect only the best sustainable meats on offer Top tip - get there by 11am when the chefs transfer the meats fresh from the over night smoker to the display case. Any time after 2-3pm isn't the same
google avatar

Sapheera B.

Yelp
I want to give this store location negative starts! Horrible environment, cashiers and manager! I live in DTLA and used to frequent Whole Foods but had horrible experiences the last few times I went. It's like a dog park in there, I can never be at peace while doing my grocery. All types of dangerous breeds, plus it's extremely unsanitary and I'm surprised this location has not been reported to the health department. There are dogs in shopping carts and also licking the food areas. I spoke to a manager and he had the nerve to tell me that it's California rule that dogs allowed, I dint see how a dangerous Pittbull walking around Wholefoods is okay.
google avatar

Darren B.

Yelp
The place is well kept, items are stocked and the shelves and displays are always clean, straight as an arrow and the food stacks are always ready for a commercial. The staff is pleasant, professional and pretty efficient when the crowds used to be immense. With the return of crowds the outside tables are once again becoming a hodgepodge of customers and squatters, but nothing like the masses of pre-pandemic; either way, the sidewalk tables have never even remotely been enticing enough to sit down, but the upper deck isn't too bad. The hot bar has a wide selection, but it is insanely priced; don't think you're walking out with a quick bite on the cheap. I bought a small side of tater tots, TATER TOTS, and it was nearly $6 by itself. I only shop here because of work, I don't shop WF for myself personally.