Cheryl J.
Yelp
I've been shopping at this Whole Foods for around 6 years now and compared to similar grocery stores, this one is a disappointment. The regular issues I experience are: 1) long lines due to low-staffing practices, 2) subpar produce, 3) stocking issues, 4) inexperienced staff (likely due to high turnover, which is understandable with how overworked they seem to be), and 5) animals in the store. My best guess is this store is poorly managed, resulting in all the above. One bonus item is the layout of the check out lanes is ridiculous.
Long lines: There's long lines at the check out and butcher/seafood counters at even non-peak hours. The long lines are due to not having enough staff, which was recently confirmed by a staff member letting us know corporate is saving on labor costs by cutting back hours. The lack of a number system at the butcher and seafood counter makes for confusion, frustration, and long wait times.
Subpar Produce: I've found or accidentally bought produce that was moldy, infested with bugs, or just about to expire. I've thrown away too many freshly purchased items because of the above.
Stocking issues: The store is consistently jammed with people stocking shelves at all hours. Sometimes items, common or otherwise, are out of stock for weeks at a time. Options randomly disappear from shelves but can be found at other Whole Foods locations.
Inexperienced staff: understandably, this place churns through staff as I've seen many faces come and go over the years. It seems like not a great place to work, so I get it. However, no one seems to be helping out new staff to get the up to speed. They struggle with PLU codes, they have no baggers to assist them, and there seems to be no way to radio for additional cashiers. The result - jammed up, long lines. I don't blame this on staff at all. This problems belongs at the feet of management and there is no visible manager on-site.
Animals in the store: I ask friends how often they see dogs in their grocery store and they look at me like I'm crazy. It's a regular thing here. I've seen it all. Dogs jumping on the seafood counter, dogs barking at each other, dogs peeing on the floor, dogs getting the way of people just trying to get their weekly grocery run done. They come in all sizes, too, from purse dogs to giant dogs with muzzles on because they're not friendly. Security could stop dog walkers at the door to enforce the "no pets" policy, but they're not encouraged to do so. Dogs are great, but if your only chance to properly exercise your dog is the grocery store, maybe you're not ready for a dog.
Bonus: the check out lanes are bonkers. The way they're oriented assumes shoppers buy small amounts of groceries at a time, but with a population of 80,000 people here in downtown... that's not how it works. There are 12 self-checkout stands for small purchases sans alcohol and 8 full-size lanes but only 3-4 are open at any given time. And the lanes are crammed together awkwardly, so at peak times, people run into other, get confused, and get feisty.
Overall, if a similar grocery chain opened in downtown, I would swap in a heartbeat. I'd love to see them add a number system to the butcher and seafood counters and enforce their "No Pets" policy at the door via their security guards. In the meantime, I'll see if I can buy them a number machine on Amazon and start to bring my potbelly pig grocery shopping. I'll see you, sad fellow shopper, in the check out line.