Cindy C.
Yelp
Absolutely horrible experience tonight at Yoon. I struggled with even writing this review because I wanted to let it marinate for at least a day, but the experience was so awful I'm still having stomach pains from the disgust.
1. So we were sat at the same table with a couple who came in after us. The couple was very nice, however the staff ignored us most of the time we were there while being attentive to the couple. We literally sat there and watched this couple experience the dinner we had anticipated. The couple also had choice seating despite coming in after us, and they took over the empty chairs with their purse and legs.
2. At some point my daughter noticed that her feet kept sliding back-and-forth on the floor, so she looked down. We were completely grossed out to see a huge grease leak all over the floor which was not only unsanitary looking, but it was also highly dangerous when cooking with an open flame. The grease was dark, burnt, and extended for about 2 feet directly under my daughter's expensive shoes. She even got grease on her expensive tights which, again, is a MAJOR HAZARD WHEN COOKING WITH AN OPEN FLAME. I called over one of the staff members and asked if they clean the floor, and she said "oh well that's just a part of what happens when you cook on the grill."
I meant to take a picture but totally forgot, but the uncleanliness is apparent all over the place. The grease on the floor was so much that the restaurant could be shut down for code compliance violations because of the fire hazard and unsanitary condition.
3. The grease spill and uncleanliness were apparent when my daughter was cooking, because the flames shot up about 8 inches into the air which completely ruined our experience. Cooking your own food is half the fun, but after seeing the flames my daughter was just too terrified to go near the grill.
Thankfully, she was able to move her hand before the flames caught her because she could have been seriously injured. A staff member noticed what happened, and came over to turn down the heat, yet offered no apology, nothing. The carelessness and callousness of the staff was abhorrent.
4. I had been to this restaurant once before with one of my other daughters, and it wasn't too bad. But on this occasion it really felt as if they are using the absolute cheapest cuts of meat that they can find, they may even be using the stuff the grocery store is unwilling to sell to customers. I ordered the sliced brisket and the meat was mostly fat, there was hardly anything anywhere. I asked if we could get meat that was pinker and the staff just waved it off like they didn't understand. The bulgogi was mostly gristle, the beef tongue was inedible, and the only passable meat was the sausage which certainly wasn't worth the $26.99 price tag. I was so disgusted by the meat that was served to us, that we literally only ordered twice and left most of the meat on the table. My stomach still hurts from the disgust.
5. I ordered rice, and after pouring my sesame oil into the rice, I noticed a hair. It was either an eyelash, an eyebrow, or a nose hair. Whatever it was, the staff just brought me another rice and didn't even bother offering a comp or an apology.
6. The only things that were OK were the rice cakes, the sausage, and the cinnamon drink served at the end. I paid over $80 for a meal that was worth about $10. On top of that, we're also stuck with a potentially ruined expensive pair of sneakers and tights because of the dirty, unsanitary, greasy floor.
It was so awful because even with the first round of meats, I could feel that this was going to be a horrible experience. But at that point what was I supposed to do? We have just been turned away from our favorite spot in Richardson because they had a two hour wait. We drove all this way to Carrollton, and I knew that we would be charged even if I let the staff know that I immediately noticed problems with the meat. My daughter was super hungry, and it was really going to be difficult to find another Korean barbecue spot open close to 8 pm.
I feel so guilty that my daughter ate at this horrendous restaurant because we had been planning on enjoying a Korean BBQ Sunday dinner all week, but this was a dreadful experience. I feel so cheated out of my money, out of what should've been a good dinner experience, and just cheated overall with the low grade food and subpar customer service.
I will NEVER GO BACK TO YOON, & neither should you.
