How to Make, Cancel, and Change Restaurant Reservations Without Being Rude | Bon Appétit
"A communal dining experience in Boston’s North End that became the center of a high-profile cancellation dispute after a diner canceled due to illness and had a $250 fee; he later recovered that charge through his card’s travel insurance, only to be publicly accused by the owner via social media weeks later, a confrontation that ignited widespread debate about reservation culture and underscored how critical filled covers are to small restaurants." - ByLi Goldstein
