Starbucks Fires Barista Who Mocked Customer With a Stutter | Eater
"On June 27 a customer who stutters reportedly had his name mocked after ordering coffee when a barista wrote "SSSAM" on his cup; a photo of the cup posted on Facebook by a friend drew nearly 200 comments and criticism that recent bias training had been ineffective. The customer initially received a standardized customer-service email and a $5 gift card, which company leadership later acknowledged was an inadequate response; local and regional leaders reached out to apologize and to better understand the situation, a regional vice president personally contacted the customer, and the employee involved is no longer with the company. The store is about a mile and a half from a high-profile April incident that prompted companywide bias training on May 29, and leadership says upcoming trainings will be broadened to emphasize welcoming customer treatment so people will want to return." - Whitney Filloon
