
8

"The owner of Scottie’s Pizza Parlor, Scott Rivera, estimates nearly $2,000 in lost sales on Thursday after customers couldn’t complete online orders or switched to cash or Venmo; he says the experience left him feeling powerless because payment processors like Square have no legal obligation to reimburse businesses, and his request for a credit was met only with an offer to waive processing fees on $1,000 of sales." - Janey Wong