How Austin Taco Restaurant Veracruz All Natural Is Adapting to COVID-19 | Eater Austin

"This Austin taco shop reports that business is holding up reasonably well despite lower numbers caused by the pandemic, prioritizing employee and customer health over rapid reopening. Operations have shifted heavily toward online ordering, pickup, and delivery (offered at five locations), with in-person ordering available at two sites; management is continually iterating on its model to improve accuracy and shorten wait times. Safety measures include a focus on pickup/delivery as the main front-facing strategy and transparent staff policies posted on the company website. Leadership asks customers for patience and kindness during this time and notes that, even amid constraints from social distancing and limited dining capacity, the business has seen positive growth—opening a new location in Tarrytown and launching a remodeled dining room at a hotel site during the pandemic." - Erin Russell