Grubhub’s New Strategy Is to Offer Deliveries Without Restaurants’ Permission | Eater
"The company has been accused of several controversial practices: a class-action suit alleges it charged restaurants for calls routed through proxy phone numbers, and reporting revealed it purchased restaurant web domains without consent. Facing a 43% stock drop and heightened competition, leadership has defended listing restaurants without formal partnerships as a cheap, rapid way to expand inventory and retain diners, while admitting the “non-partnered” model produces a poor experience for diners, drivers and restaurants. Executives say listings can be removed on request and that a sales team will try to convert unlisted businesses to partners, arguing the tactic follows industry trends and helps restaurants gain orders despite stakeholder backlash." - Jaya Saxena
