
3

"In Toco Hills, the Spicy Peach pivoted to a personal-shopper model: they post a full menu online and fun virtual shopping videos on social media, accept emailed order requests, fill labeled boxes, and meet customers at picnic tables outside. I learned this approach made shopping safer but added hours of extra work for staff, who must handle follow-up emails, calls to clarify orders, and requests for specific brands or substitutions." - Robbie Medwed