"Workers at this Kendall Square shop joined a multi-location push to unionize, citing low wages, lack of influence over operations, and perceived disrespect from management. Staff have detailed problems including poor onboarding and training, frequent manager turnover, supervisors who appear apathetic to complaints, and physical facility issues; some employees also allege harassment. The crew formed an independent union to retain democratic control of bargaining and finances, have demanded voluntary recognition by a set deadline to begin contract talks, and say they will move to an NLRB vote if the company refuses." - Erika Adams