Robot Servers in Restaurants Are the Latest Technology That’s Tripping Up Restaurant Workers | Eater
"Mobile ordering surged during the pandemic and now makes up a significant portion of transactions; this shift prioritizes speed, produces many special requests that slow baristas down, contributes to burnout, reduces opportunities for the human connection that made cafés a 'third place,' and has helped drive a wave of unionization among store workers." - Caitlin Hart
