kennedi syphax
Google
This review is mainly a heads up for guests at The Barnett Hotel, which the restaurant is attached to and shares a lobby with.
My husband and I just stayed for 5 days in NOLA at the Barnett. We ordered from Brutto Americano 3 times.
The first night we stayed (Sunday), we had dinner and drinks in the restaurant and it was 7/10 on taste, presentation and service, though price was on the higher side. We had a male waiter who was kind and when asked if we could take our tiramisu dessert to go, he did not hesitate and brought our dessert nicely packaged for us to enjoy in our room.
Monday morning, we were quite tired from traveling so we figured we would eat breakfast in. I called down to place an order “to go” so we could eat and enjoy our slow morning in our room. When I asked to place an order to pick up, the lady who answered the phone just said “we don’t do that here”, and when I asked for clarification, she said they don’t do “to go” orders. So I hung up and went about my day, understanding that it’s a new restaurant and perhaps new staff still training who maybe misunderstood a policy. No big deal. But seriously, what kind of restaurant, especially one that is IN A HOTEL, does not let you order something in a to go box to eat in your room, five floors up?
Wednesday morning, we decided to eat breakfast in the restaurant. The food was above average, and as we finished up, our waitress asked if we would like to take our remaining food to go and offered us a box.
(In case you didn’t catch on yet, two servers have now offered us to take our food to go after eating IN the restaurant).
Wednesday night (last night 5/7/25), I decided I’d walk down and order another tiramisu to go because it was good and I was craving something sweet. I approached the hostess booth and asked politely to pay for a tiramisu to go. Once again, I get a “you can’t do that here” and I asked why and explained that I had taken my dessert to go a few nights before after our dinner there. And she told me they allowed it because we had eaten in the restaurant. I told her we had dined in again that morning and that I just wanted to have some dessert in my room. She rolled her eyes and huffed as she told me she’d go her her manager (who I didn’t even ask to speak to, mind you) to tell me why I couldn’t order a dessert to eat in my room.
I wait about 5 minutes and the manager comes up to me and says that they “typically don’t allow anything to be purchased for take out” and I explained that other than the fact that I wasn’t sitting at one of their tables, I was a guest at the connected hotel and not some random person coming in off the street to order something to go. She then gave me a silly excuse of “well the tiramisu doesn’t travel well”. I said back to her that it traveled up the elevator 5 floors just fine a few nights before and that I would like to order it regardless. She made some comment about how “as long as (I) was fine with it not traveling well” that they would put the order in for me. I paid my $14 dollars for my tiramisu and she brought it out to me and I went on my way.
So, if you’re a guest, don’t anticipate on having any level of convenience of a restaurant inside your hotel unless you’re happy to sit at a table and not in the comfort of your own space
Also. Be wary that they have an additional 3% up charge on their menu that is “supplementary” to go towards the wage and health care of their kitchen staff? With prices that high, you shouldn’t need to add an additional 3% to everyone’s check to pay your cooks a living wage and give them health insurance. Very “high end” spot, huh?
Lastly, a photo of my tiramisu. It traveled up the elevator and into my room just fine.