Karla V.
Yelp
I was super surprised with the customer service this time around. I have come to Cascabel multiple times before, and every other time the service, food, and everything was great which is why I would always come here.
However, this visit I came on a Sunday, and I will admit it was close to closing. I got here around 2:20pm (they close at 3pm on Sundays). Mind you, there were a few people on the inside. However, it is 3:04pm now, and I have not really been tended to, checked on, or anything. They gave me some of the chip and sauce, but no menu, no ask if I wanted a drink or anything.
Mind you, I came knowing what I wanted , and was thinking about getting a drink. However, after this long if a wait I just want to take my food and go.
I heard a waitress that was close to my table say that they were closed so I asked if I would be able to order cause I havent been asked. She asked when I got there. I told her since 2:20. She acted like she had no clue i was here, and went to go check. I think I overheard her say, "did anyone know there is a girl...."She seemed genuine, but how did you not see me when I was sitting at the table right next to the one you were helping. She came back to say I could, but they would have to box it up.
When I tell you the level of disappointment I have is so real, and the only reason I stayed is because I was so excited about coming.
The same waitress came back to say that my meal was on them so I guess upsides; however, I question if it will be what I wanted as they didn't know what I wanted.
With who I am guessing is the manager came to bring me my food, apologized for the wait, and said they would send me a gift card for my next visit. He seemed genuine, but my guy YOU welcomed me, told me I could sit wherever, and were the one that brought me the chips.
I checked my food. The second picture is the food I got, and the first is the picture I showed the waitress who showed other workers asking what it was.
The level of disappointment. Idk who the new manager is, but PLEASE bring back the light-skinned black guy who had locs. HE WAS A GREAT WORKER.
For those interested, I would come, but don't feel weird by saying something cause i truly could have been an easy in and out customer.