Dexter H.
Yelp
Fratesi's Pizza - Frustrating First Experience After Bringing a Group
I came to Fratesi's with high hopes. I had actually stopped by the day before to check it out and was impressed enough to invite a group of seven friends to join me for dinner the next evening.
I arrived around 6:15 for a 6:30 reservation and was seated at 6:20. The hosts were very friendly and professional, but service quickly fell short. It took nearly 10 minutes before a server came over, and I didn't place my order until around 6:40.
By 7:00, I still hadn't received my pizza--even though I watched other tables and bar guests who arrived after me get served first. What really frustrated me was noticing a pizza that looked exactly like mine being delivered to a nearby table. I had ordered the Fratesi's Pizza with four extra toppings: pickled jalapeños, fresh basil, garlic, and chicken sausage. It was a very specific, one-of-one type of order--and someone else received it and ate it without question.
That just added to the disappointment. It's hard to believe no one double-checked, and even harder to understand how something so specific could be dropped at the wrong table and not corrected.
At 7:20, after still not receiving my food or any clear resolution, I walked out. Very disappointed--especially after bringing a group and wanting to support a new local spot. The ambiance and hosts showed promise, but the service and execution weren't there. I genuinely hope they improve, but unfortunately, my first visit left a bad impression, and I will never be back.
And to add, the menu says Chilled Wine... Meanwhile the bottle came out HOT!
Sticking to places with good quality and good service, like Lucali and D.C. Pie!