Courtney L
Google
This review is specifically directed at the manager who spoke with me on 4/9/2025, but unfortunately made no real effort to address my concerns.
I’ve dined at this establishment three times now. On my most recent visit, I ordered the Morel Mushroom & Ramp Tagliatelle Pasta, with added chicken and shrimp. To my surprise, after just two bites, the noodles were practically gone. When I brought this to the manager’s attention, I was told that the portion size is fixed—meaning the amount of pasta stays the same, even when protein is added.
So essentially, I was left with a plate of mostly protein and hardly any pasta. The manager even commented, “Now you have a plate of protein,” as if that was an acceptable outcome for a $56 meal. The manager kept asking if there was “anything else” she could do—even after I had already clearly explained the issue. Let me be clear: repeatedly asking that question without actually addressing the problem is not a solution. It’s dismissive.
A more thoughtful approach would have been to offer a bit more pasta or, at the very least, communicate this policy upfront—perhaps as a note on the menu. Even a small gesture like a complimentary glass of wine could have shown some level of care for the guest experience.
Adding to the frustration, the menu advertised mushrooms in the dish, but there were none. Instead, it arrived with chicken, shrimp, peas, and bacon—nowhere close to what was described.
To be completely transparent, I can’t help but think I may have been stereotyped as the reason for the poor customer service —perhaps they assumed I was just looking for a free meal. While that wasn’t my intention, if this had been a fine dining establishment, they likely would’ve either remade the dish or comped it, especially since I had only taken a couple of bites.
The photo I’ve attached shows how little pasta remained after just two bites—visually backing up my experience. Offering just an ounce of pasta while upselling proteins like chicken, shrimp, or steak feels unreasonable. At the very least, balance the portion sizes accordingly. Please note that the food appears disarranged as I was attempting to look for the remainder of my pasta.
For context, the total bill for our meal amounted to $259, plus 20% gratuity. My wife’s pork chop, while adequately cooked, was notably bland compared to previous visits, and the requested medium-well preparation was not honored, as the pork chop arrived closer to medium rare.
I trust that this feedback will be taken seriously and that your establishment will review both the food portioning policies and the customer service response protocol. It is my hope that future patrons will not encounter the same issues and that this experience will lead to improvements in your operational practices.