Mag W.
Yelp
Let me start off by saying the food is fine, nothing I'd go out of my way for but I wasn't disappointed. I've been in on two separate occasions.
The issue here is the service. Both times I visited the employees (including the owner during my first visit) were either bored or unfriendly or annoyed - I couldn't tell which. But the last time I went in, an employee who was helping me straight up told me I was buying a completely different item than what I got. I asked what the product was, she said it was a brownie, and when I got home I cut into it to discover what looked like a berry swirl and no chocolate. Note: there were no brownies in the case, so it's not like she grabbed the wrong thing. She grabbed the exact item pointed to.
I very delicately brought it to the owners attention over Instagram just to find out what was in it (in case I had allergy issues). There was no apology, no explanation of ingredients, just "Hi, that's banana bread. Did a guy or girl tell you that?" When I replied, she never answered, so that one message was the only thing she had to say. It's been a week at this point, so I take it she's done with that conversation. When it comes to stuff I could make in my own kitchen, I'm not expecting 5 star service, but I would have settled for a quick "I'm sorry about that!"
I won't be back.