Marco Aurélio M.
Google
I went to the restaurant with a group of friends. We had a reservation for 6 people, but on the way we met two more friends and politely asked if it would be possible to accommodate them.
The waiter was very rigid and said there was no possibility of adding two more people to the table, without trying to look for alternatives such as joining tables, offering a nearby table, or even suggesting a short wait. The result was an awkward situation, and our friends ended up leaving, which created a very unpleasant atmosphere.
It is worth mentioning that it was my first time at the restaurant, as well as my friends’, which made the experience even more frustrating.
I understand that there may be space limitations and internal rules, but I believe the way the situation was handled lacked empathy and hospitality. A restaurant is not only about rules, but also about welcoming customers and trying to find solutions.
Unfortunately, the social experience was ruined, which is a shame, as we were expecting a pleasant evening with friends.