Nikki V.
Yelp
tldr; expensive, slow, and just okay.
we went on a weekend morning when there were more staff than patrons. we were "seated," given a qr code to scan to see the menu, and then eventually someone came out to take our order. Clearly, some employees were being trained, however, the experience was super confusing.
We just wanted to get coffee and pastries, but despite knowing what we wanted as soon as we ordered , it still took us over 30 min just to get our coffees. Before our drinks came , we had two other servers also come by to give us drink coasters (?), but when the drinks came they had coasters already. We drank our coffees quickly, as they were quite small, and still hadn't received our pastries. The coffee was fine - i had the wang wang latte which was a nice balance of sweet and savoury, and my partner had a disgusting melon flavored drink, which we had been warned was "unique." Frankly, it was undrinkable, but we were warned.
eventually, i just got up and asked to pay and have our pastries to go as i didn't want to keep waiting for them. Not sure how much longer it would have taken if we had waited. While the croissant was reasonably tasty, the egg tart i received was still frozen in the center and not worth the price. i think there is an expectation that if you put pastries on nice plates and bring it to the guest it justifies paying $7 for an egg tart, but i don't think that holds here.
overall, i think lucky star is trying too hard and failing to deliver a full service experience during breakfast when they need to focus on providing value and efficiency. I can't comment on their bar or lunch/dinner food but i definitely don't see myself coming back for coffee.