Desean M.
Yelp
After a long search for the best Italian restaurant in New Orleans, I finally decided to try this place, but it turned out to be a big disappointment. The waiter, who was very friendly and attractive, unfortunately wasn't very skilled. She made several mistakes, but I tried to be understanding given her apologies.
Our troubles started when we waited 30 minutes for the garlic bread, which was just okay. When the main courses arrived, things went from bad to worse. My partner ordered spaghetti with meatballs and Italian sausage, while I asked for penne with meat sauce. Instead, my partner received spaghetti with meatballs but no sausage, and I got penne with sausage instead of meat sauce.
After sending my dish back, hoping to get the right meal, I was served penne with meatballs again, which was incredibly frustrating. Meanwhile, we were still waiting for the side of sausage for my partner. When my correct dish finally came, it seemed like they just added more sauce and chopped up the meatballs to pass it off as meat sauce.
To top it off, when we asked about the missing sausage, we were told it was unavailable because there were none thawed out, despite the restaurant being busy and having likely prepared stock.
When we asked to speak with the manager, a man named Alberto (or Al, as I'll call him) came over. His apology was insincere and he offered no real solutions or compensation. The bill we received was far from worth the poor food and service. I regret not sticking with the other Italian restaurant (Mandina's Restaurant) I initially considered.