"Customer abuse was also a problem. 'I was delivering a big banquet,' she recalls. She had to pick up the order from an Italian restaurant in Beverly Hills. 'It was a big order. I got there three or four minutes late to pick up the food.' The manager, who was white, shouted at her, 'Who the hell do you think you are coming so late? This food needs to be in right now. Hurry up! And where’s your Postmates bag?' Vianne replied, 'The food’s not going to fit in the Postmates bag.' The manager shouted at her that she didn’t care. Vianne told her, 'You are not going to talk to me like this. I am doing a delivery, and you have no right to talk to me like this.' The manager threw the plates at her." - Saru Jayaraman
