"This doughnut shop chain unionized alongside the larger restaurants after the parent company replaced tipping with a 22% service charge retained by the house; employees say the new system has reduced tip income for many hourly workers, while management says some back-of-house staff at less busy locations have seen small gains and that the service charge helps fund benefits. The chain’s close operational ties to a temporarily closed steakhouse have complicated bargaining and reduced the union’s membership, a point of contention as organizers press to lower the service charge and reinstate tipping as an encouraged practice." - Harry Cheadle