Starbucks Arrests Raise Questions About When Chains Should Call Police | Eater
"A franchise in Katy, Texas made national headlines in 2013 after managers called police and ejected a Black family because their 1- and 3-year-old children were allegedly too disruptive; the parent company required the franchisee to apologize, placed responsibility on local management, described law-enforcement involvement as exceedingly rare, and said the incident would be used as a teaching moment to better manage future disruptions." - Brenna Houck
